The NAS Workforce Management HCM Service Consultant I is the primary contact for designated number of clients providing service, product (either Enterprise eTIME, Vantage Time, Workforce Manager, WFN Essential, Lyric HCM) and technical expertise using service management tools such as Siebel CRM/CEH, and Microsoft Office to deliver exceptional service to National Account Clients. Provides functional and technical support to an assigned base of National Account clients, which requires advanced product knowledge and technical expertise. Builds strong relationships with key client contacts providing guidance on best practices and industry trends. Provides ongoing consultative insight on methods which will enable clients to streamline processes and maximize usage of available system functionality. Research, Troubleshoot, and Resolve. You will research, troubleshoot, and resolve ADP/client application issues in the areas of system setup, product functionality, product enhancements, and general client inquiries. You will analyze complex client requirements for payroll, benefits, time, and human resources policy and procedures. You will take the initiative to seek answers, solutions, and positive outcomes in a timely manner for both the client and ADP. Communicate and Exceed Client Expectations. You will use your strong interpersonal skills and product knowledge to communicate with customers and representatives to resolve issues. You will set priorities, organize your day, multi-task, change direction, and provide prompt follow-up. You will strive to exceed client expectations in every interaction. You hold yourself to the highest ethical standards and live ADP's core value of "Integrity is Everything." Educate and Provide Recommendations. You will leverage your ADP product and services knowledge to provide solutions to issues and questions and help build clients understanding around our products' value.

PRODUCT / TECHNICAL SKILLS Strong verbal and written communication skills Proficient in PC navigation and Knowledgeable in use of Microsoft Office Tools Progressing knowledge of HCM WFM Products and Processes Understands and is capable of troubleshooting client issues effectively and efficiently. Demonstrate experience in client support for technical software application. Ability to effectively communicate with both internal and external partners. Must have high level of responsibility to own clients issues and inquiries. Solid technical foundation to provide support for any standard business application. Minimum 1-year experience in logical troubleshooting, problem solving, and following established escalation process. Ability to manage time and prioritize multiple client issues, inquiries, projects and scheduled meetings effectively. Highly proficient in call handling. PREFFERED QUALIFICATIONS 1+ years experience supporting/implementing ADP Time and Attendance (Enterprise eTIME/Vantage Time/Enhanced Time/WFN Essential Time/Workforce Manager) or other Time and Attendance products Degree or Equivalent in Education - Experience, Major area of concentration in Computer Sciences, HRIS, Business Administration Demonstrate the ability to work in a team environment and work under pressure and time constraints. Bachelor's degree; Experience in payroll and/or time and labor management applications.

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.