This position is responsible for mastering products/applications and owning the technical relationship with our customers and the internal teams. The Technical Product Consultant is not only the technical support contact but also responsible for maintaining a high level of Customer Service. The position is responsible for developing solutions to resolve complex technical problems and counsel with customers. The goal of this position is to develop and manage a long-term partnership with customers to ensure they remain successful and realize the full value of their investment. The position drives customer satisfaction by proactively managing, troubleshooting and delivering technical solutions. RESPONSIBILITIES: Proactively own and manage high-touch customer relationships. Provide single point of contact for customer issues Apply fundamental troubleshooting skills to issues before escalating Ensure customer service level agreements (SLA) Accountable for all technical/product issues and technical relationship Analysis & Consultation oConducts project initiation activities/needs assessments. oAnalyze existing client systems, interface requirements, business process, reporting and operational needs. oResponsible for development of design documents and customized reporting documents. oProvides professional consulting services in the areas of product/service customizations, business process, complex custom reports/interpretation and special projects as related to implementation effort Configuration / Integration oWorks and counsels with client on system and service configuration efforts, product adaptation and business best practice solutions. oDetermines best methodology and oversees the accurate and timely conversion of client's data Validation oBuilds client control information and oversees the pre- and post-implementation testing of products. oOversees formal hand-off of system and operational services to other ADP departments/clients. *Truncated PRODUCT / TECHNICAL SKILLS Excellent communication skills both verbal and written Proficient in PC navigation and Knowledgeable in use of Microsoft Office Tools Understands and is capable in troubleshooting and performing advanced system and integration configuration PREFFERED QUALIFICATIONS Bachelors degree in HCM related field or equivalent education and experience 1 2 years of experience working in a client service environment Proven ability to maintain focus and work effectively with multiple demands Ability to work as part of a team to accomplish tasks Strong client relationship skills Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards Must be able to recognize basic procedural issues as they arise, and escalate to the appropriate level Ability to demonstrate learning agility and critical thinking skills and apply basic concepts in new situations Proficient in the latest web technologies and working knowledge of various operating systems Excellent analytical and time management skills Strong client/admin service orientation Experience or Training in Project Management Work experience or certifications in Networking, Database Usage, SQL but not required US Benefits & Payroll Knowledge but not required **A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition (https://www.adp.com/about-adp/awards-and-recognition.aspx) . **Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance. **Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.