Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! Job Profile Summary The Business Development Representative (BDR) is responsible for driving top-of-funnel activity by identifying, engaging, and qualifying potential customers across North America. Working remotely, this role supports both the Corporate and Market-Based Re-Engagement sales teams by setting qualified appointments using company-paid or company-assisted lead sources. This is a role committed to building a pipeline for a high-impact sales organization. **JOB RESPONSIBILITIES** + Complete a comprehensive onboarding program that requires successfully completing coursework, passing assessments, and demonstrating the appropriate skills to begin fulfilling the following responsibilities: + Conduct outbound outreach (calls, emails, and texts when appropriate) to company-provided leads. + Quality leads based on pre-defined criteria for re-engagement or market-based sales appointments. + Set and confirm appointments with Re-Engagement and Market-Based Advisors. + Leverage CRM, outreach programs, and technology to manage lead status, appointment activity, and follow-ups. + Collaborate with their Sales Managers and regional leadership to optimize messaging and campaign strategy. + Meet or exceed daily, weekly, and monthly KPI targets for outreach and appointments set. + Maintain accurate, up-to-date records in CRM. + Seek out a manager’s coaching to improve sales cycle, techniques, proficiency, and product knowledge + Complete annual certification on critical skills as deemed necessary for success. **KEY SUCCESS METRICS** + Activity Volume (calls, emails, texts) + Qualified Appointments Set (weekly/monthly) + Conversion Rate to Appointment (hold rate%) + Feedback from field sales teams **MINIMUM** **REQUIREMENTS** **Education** + High School Diploma or equivalent **Licenses** + Insurance license preferred, but not required **Experience** + Sales or Customer experience preferred + Previous experience with Customer Relationship Management (CRM) sales systems preferred + 1+ year in sales, customer service, call center, or outbound appointment setting preferred. **Knowledge, Skills, and Abilities** + High-energy, outbound-focused + Self-starter motivated by goals + Strong verbal and written communication skills. + Proficient computer skills including the MS Office suite + Proficient computer skills with CRM and Social Networking Apps preferred + Bilingual, knowledge of another language preferred + Professional attire is required when meeting with clients or representing the company + Professional, coachable, and goal-oriented + Able to work flexible hours, including evenings and weekends **WORK CONDITIONS** **Work Environment** + Work indoors during all seasons and weather conditions + Comply with the Corporate dress code policy + Reliable internet access **Work Postures** + Sitting continuously for many hours per day, up to 6 hours per day **Physical Demands** + Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage **Work Hours** + Working beyond “standard” hours as the need arises Postal Code: 77019 Category (Portal Searching): Sales Job Location: US-TX - Houston Job Profile ID: S00169 Time Type: Full time Location Name: SCI Corporate Office