Company Overview:
At Everon, we truly believe that our people are the difference – for our organization, the customers we serve and the communities we protect. When you’re a part of Everon, you’ll have the opportunity to be a part of that difference every day. With more than 100 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit www.everonsolutions.com or follow us on LinkedIn.

POSITION SUMMARY:
Oversees the daily functions performed by the billing staff. Ensures that the monthly recurring billing is completed and assists with the procedures required for the completion of the month end close. Works closely with auditors.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Account Support Billing Supervisor may be expected to perform some, or all of the duties listed, and other duties as assigned. Oversees daily functions of the National Account Billing team and reports concerns to the appropriate Manager. Works with correct department to ensure that monthly recurring billing is processed. Reviews and/or updates new account information, changes, cancellations, etc. daily into the billing system. Ensure that the QC process is followed, and all new installation jobs are integrated into the billing system Ensure that all COC’s are processed in a timely manner Responsible for the completeness and accuracy of billing database, including new account setups and changes to existing customers. Work with the National Account Customer Support Supervisor to ensure that the National Account Customer Profile is properly completed, and the account is set up correctly for billing prior to the first customer billing. Contact customer after initial billing is complete to ensure that their billing requirements have been met. Monitor billing for accuracy. Responsible for completing all assigned activities from the monthly closing schedule. Produces and reviews a variety of billing, sales and exception reports on a regularly scheduled basis. Processes price changes and special invoicing. Handles escalated customer inquiries and escalates customer issues to upper management as needed. Maintains accurate customer files. Answers incoming calls. Interprets and resolves billing problems with staff. Provides training to new and existing employees as needed. Makes recommendations for improving effectiveness and efficiency of the department. Provides Billing Manager with daily status reports. Assist auditors with questions and/or reports when necessary. Responsible for neatness of work area, security of files and reports. Assists in special projects as needed, and completes other duties as assigned.

SUPERVISORY RESPONSIBILITIES:
Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Supervise employees within the billing department. Responsibilities include: interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

KNOWLEDGE AND SKILLS AND ABILITIES

Knowledge

Knowledge of internal billing systems. Knowledge of office related equipment. Knowledge of and a proficiency in using Computer and Microsoft Office applications (Word, Excel, Access, Outlook), and Internet.

Skills

Must be PC literate with a proficiency in Microsoft Office applications. Must be very organized and detail oriented. Decision making and judgment skills are necessary for this position. Self-motivated and a professional attitude Excellent communication and listening skills. Excellent teambuilding, customer service, and interpersonal skills.

Abilities

Ability to prioritize multiple tasks, work within short time frames, meet changing deadlines, and identify and process relevant information in an organized, timely, and accurate manner Ability to read, analyze, and interpret business periodicals, professional and technical journals, financial reports, and legal documents Ability to write reports, business correspondence, and procedure manuals Ability to effectively present information and respond to questions from groups of managers, consultants, clients, customers, and the general public Ability to calculate figures and amounts, such as discounts, interest, commission proportions, percentages, area, circumference, and volume. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to maintain high degree of confidentiality in handling matters and materials that are confidential and sensitive.

PHYSICAL DEMANDS:

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; twist; use hands to handle; push; pull or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT:

The noise level in the work environment is usually moderate. Normal office environment.

MINIMUM QUALIFICATIONS:

High School Diploma or General Education Degree (GED) and three to five years’ experience working on security related projects to include three years’ experience related to the CCTV, Intercom, IDS and access control system industry. At least one year leadership experience. Associates degree (AA) or equivalent from two-year College or technical school preferred; or equivalent combination of education and experience

 

CERTIFICATES, LICENSES, REGISTRATIONS:
None required