As a North American External Fulfillment (NA EF) Subject Matter Specialist (SMS), you are a self-motivated individual with an interest in FC operations processes who is responsible for supporting various EF operations. In this role, you will (1) work with internal and external stakeholders to improve operations performance through diagnostics and recommendations for corrective actions. (2) Provide on-site support and training for the introduction of new processes or assist with site openings/migrations.

Key job responsibilities
- Support the SMS Manager in analyzing key figures from special reports and solution plans
- Act as an interface between external providers and internal Amazon stakeholders on operations matters to communicate data and respond to inquiries
- Support the external provider on a project basis in improving specific processes, introducing tools, and sharing best practices
- Conducting “dive deeps” or ad hoc data extractions for recurring issues that require detailed analysis
- Promoting compliance with operational processes at the external provider (e.g., Efficient Receive) by monitoring key figures, conducting on-site audits, and requesting corrective/preventive measures.
- Communicating new or changed processes to the external provider, providing training, and assisting with troubleshooting.
- Contributing to the EF team's continuous improvement initiatives (e.g., documenting processes, improving internal tools)
- Applying benchmark standards and continuing education to increase expertise

This role requires traveling up to 50% of time

About the team
North America External Fulfillment (NAEF) owns the externalization of Under The Roof (UTR) operations to third party logistics providers (3PLs). In this model, 3PLs are contracted to provide end-to-end logistical solutions, including design, construction, equipment sourcing, and workforce management to deliver the agreed storage and throughput capacity for Amazon. The business relationship is governed by standardized terms and conditions (STCs) that cover the general scope of service, liabilities, and legal framework. Site-specific details like capacity, timelines, and pricing are captured in Premise Specific Terms (PSTs). NAEF oversees core operational and quality metrics for the 3PL network to ensure customer experience parity with Amazon's first-party fulfillment. A centralized operations team provides 24/7 monitoring and acts as a bridge between 3PLs and internal stakeholders.