**Job Description** **Are You Ready to Make It Happen at Mondelēz International?** **Join our Mission to Lead the Future of Snacking. Make It Matter.** You are a specialist in a process, workstream or area in Mondelēz International Digital Services, working to support impeccable service operations. **How you will contribute** You will use your in-depth process and service knowledge in your area of expertise to ensure that service level agreements and obligations are met. As a co-owner of the development of standard operating procedures, you will drive standardization and simplification of processes. In addition, you will provide input for training materials, ensure that standard operating procedures and data protection activities comply with Mondelēz International policies and the law, analyze and report on exceptions and offer recommendations for process improvements, and lead the sustainable continuous improvement process for the team. **What you will bring** A desire to drive your future and accelerate your career. You will bring experience and knowledge in: + Your specific process area + Working in a shared service organization + Being a good team player and influencing others + Process design and mapping, and business requirement gathering experience + Communicating effectively, applying interpersonal skills and taking initiative **More about this role** **What you need to know about this position:** My Rewards Advisor is responsible for management of Reward programs, salary grading as well as complex compensation and benefits query resolution. **High-Level Responsibilities** **Operational Delivery** + Responsible for the correct execution of Rewards processes in line with policies and standard operating procedures + Accountable for having and maintaining up-to-date deep functional knowledge enabling the advisor to support with key moments that matter during the employee lifecycle + Responsible for acting as an escalation point for Reward employee enquiries received via Employee Life Events Team, providing employees support with query resolution + Responsible for executing reward-related data changes or system transactions where self service isn't viable in accordance with SOP + Responsible for escalating queries for support to the My Rewards Lead where appropriate + Accountable for completing relevant research of internal policies and frameworks to support query resolution + Responsible for performing salary grading for new positions, aligning to global policy + Supports implementation of broader rewards projects where appropriate and aligned to Governance Framework demand management allocation + Drives the implementation of annual rewards programmes (including merit, incentive and equity) + Supports the Annual Contracts from a C&B perspective, including Benefits Assumptions & Management Incentive Plan Accruals + Possesses a strong working knowledge of enabling technologies, systems (e.g. Workday) and processes, ensuring high quality service delivery + Possesses the relevant language skills, therefore is effectively able to navigate and support queries in the local context + Participate in external surveys by preparing accurate data for countries in scope + Monitoring compensation and benefit developments and market trends, including developing best practices + Follow changes in the legislation influencing compensation and benefits, in order to ensure policies remain in accordance with the local laws + Prepare range settings for countries in scope + Manage benefits renewals, administration at country/cluster level and activities related to Third party relationships + Conduct other analyses as requested (e.g. cost modelling) + Provide administration support to the provision of various MDLZ equity programs, e.g. + Review and resolve reports and issues relating to equity grants, and payroll processing of annual, off cycle and accelerated vesting + Ensure all rewards related policies and documents are up to date on Employee Center **Continuous Improvement** + Responsible for collaborating with My Rewards Lead to understand and implement processes, focusing on employee experience and continuous improvement of rewards processes + Responsible for identifying service issues, proactively proposing improvements and leading or supporting the implementation of changes Partners with CoE Reward team to share business demands and provide insights on potential resolutions **Key skills & competencies** **:** **OPERATIONAL EXCELLENCE & CONTINUOUS IMPROVEMENT** + Integrates continuous service improvement methodologies to provide reliable, efficient and repeatable operations to create a culture of continuous improvement and operational excellence **ANALYTICS & INSIGHTS** + Applies relevant data techniques to develop fact-based solutions addressing business needs that stimulate growth and build efficiencies based on patterns, trends and insights **RELATIONSHIP MANAGEMENT** + Understanding of the business and how our processes drive value, strong knowledge and application of Reward Policies **Education / Certifications:** **'Education:** Human Resources, Business, Accounting preferred C&B certification will be an added advantage **Skills & Experience:** Experience with compensation administration (6-7 years) Experience with job evaluations, salary surveys, market pricing and salary range analysis Experience providing support to large compensation projects Experience with cost modeling HR Information System experience (Workday preferred) Strong analytical skills, including demonstrated data analysis and interpretation skills required (critical) Advanced Excel (critical) Strong accuracy and attention to detail (critical) English language fluent, multi-lingual with strong written and verbal communication skills – business fluent Strong customer service orientation Self-directed, able to multi-task and manage fluctuating workload High operational excellence No Relocation support available **Business Unit Summary** **Mondelēz International in the Middle East, North Africa and Pakistan serves the Middle East and Africa markets as well as Australia, New Zealand, the UK and Canada. Headquartered in Dubai, UAE, we have more than 2600 employees working across seven plants and six commercial offices; we make, bake, sell and deliver our products to customers. We are market leaders in key snacking categories with iconic global and local brands including Cadbury Dairy Milk chocolate, Milka, Oreo and belVita biscuits, Barni Cakes,Tang powdered beverage, Chiclets and Trident gum and Halls candy.** Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. **Job Type** Regular Service Operations (Delivery) Global Business Services At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about. We have a rich portfolio of strong brands – both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast. Join us and Make It An Opportunity! Mondelez Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact 847-943-5460 for assistance.