Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Matter.

You are a specialist in a process, workstream or area in Mondelēz International Digital Services, working to support impeccable service operations.

How you will contribute

You will use your in-depth process and service knowledge in your area of expertise to ensure that service level agreements and obligations are met. As a co-owner of the development of standard operating procedures, you will drive standardization and simplification of processes. In addition, you will provide input for training materials, ensure that standard operating procedures and data protection activities comply with Mondelēz International policies and the law, analyze and report on exceptions and offer recommendations for process improvements, and lead the sustainable continuous improvement process for the team.

What you will bring

A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

Your specific process areaWorking in a shared service organizationBeing a good team player and influencing othersProcess design and mapping, and business requirement gathering experienceCommunicating effectively, applying interpersonal skills and taking initiative

 

More about this role

What you need to know about this position:

My Rewards Advisor is responsible for management of Reward programs, salary grading as well as complex compensation and benefits query resolution. 

High-Level Responsibilities

Operational Delivery

Responsible for the correct execution of Rewards processes in line with policies and standard operating proceduresAccountable for having and maintaining up-to-date deep functional knowledge enabling the advisor to support with key moments that matter during the employee lifecycle Responsible for acting as an escalation point for Reward employee enquiries received via Employee Life Events Team, providing employees support with query resolutionResponsible for executing reward-related data changes or system transactions where self service isn't viable in accordance with SOPResponsible for escalating queries for support to the My Rewards Lead where appropriateAccountable for completing relevant research of internal policies and frameworks to support query resolutionResponsible for performing salary grading for new positions, aligning to global policy Supports implementation of broader rewards projects where appropriate and aligned to Governance Framework demand management allocationDrives the implementation of annual rewards programmes (including merit, incentive and equity) Supports the Annual Contracts from a C&B perspective, including Benefits Assumptions & Management Incentive Plan AccrualsPossesses a strong working knowledge of enabling technologies, systems (e.g. Workday) and processes, ensuring high quality service deliveryPossesses the relevant language skills, therefore is effectively able to navigate and support queries in the local contextParticipate in external surveys by preparing accurate data for countries in scopeMonitoring compensation and benefit developments and market trends, including developing best practices Follow changes in the legislation influencing compensation and benefits, in order to ensure policies remain in accordance with the local lawsPrepare range settings for countries in scopeManage benefits renewals, administration at country/cluster level and activities related to Third party relationshipsConduct other analyses as requested (e.g. cost modelling)Provide administration support to the provision of various MDLZ equity programs, e.g.Review and resolve reports and issues relating to equity grants, and payroll processing of annual, off cycle and accelerated vestingEnsure all rewards related policies and documents are up to date on Employee Center

Continuous Improvement

Responsible for collaborating with My Rewards Lead to understand and implement processes, focusing on employee experience and continuous improvement of rewards processes Responsible for identifying service issues, proactively proposing improvements and leading or supporting the implementation of changes

Partners with CoE Reward team to share business demands and provide insights on potential resolutions

Key skills & competencies:

OPERATIONAL EXCELLENCE & CONTINUOUS IMPROVEMENT 

Integrates continuous service improvement methodologies to provide reliable, efficient and repeatable operations to create a culture of continuous improvement and operational excellence

ANALYTICS & INSIGHTS

Applies relevant data techniques to develop fact-based solutions addressing business needs that stimulate growth and build efficiencies based on patterns, trends and insights

RELATIONSHIP MANAGEMENT

Understanding of the business and how our processes drive value, strong knowledge and application of Reward Policies

Education / Certifications:

'Education:

Human Resources, Business, Accounting preferred

C&B certification will be an added advantage

Skills & Experience:

Experience with compensation administration (3-5 years)

Experience with job evaluations, salary surveys, market pricing and salary range analysis

Experience providing support to large compensation projects

Experience with cost modeling

HR Information System experience (Workday preferred)

Strong analytical skills, including demonstrated data analysis and interpretation skills required (critical) 

Advanced Excel (critical)

Strong accuracy and attention to detail (critical) 

English language fluent, multi-lingual with strong written and verbal communication skills – business fluent

Strong customer service orientation

Self-directed, able to multi-task and manage fluctuating workload

High operational excellence

No Relocation support available

Business Unit Summary

Mondelēz International in the Middle East, North Africa and Pakistan serves the Middle East and Africa markets as well as Australia, New Zealand, the UK and Canada. Headquartered in Dubai, UAE, we have more than 2600 employees working across seven plants and six commercial offices; we make, bake, sell and deliver our products to customers. We are market leaders in key snacking categories with iconic global and local brands including Cadbury Dairy Milk chocolate, Milka, Oreo and belVita biscuits, Barni Cakes,Tang powdered beverage, Chiclets and Trident gum and Halls candy. 

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type

Regular

Service Operations (Delivery)

Global Business Services