About this Role:

As the Managing Vice President in our Global Strategy & Operations team, you will play a pivotal role in shaping and executing the strategic direction of Gartner’s global service delivery organization. Leading a high-performing team of 200+ associates, you will architect and drive cross-functional initiatives that elevate client value, enhance retention, and unlock new growth opportunities for the business. Your mandate will be to design and implement forward-thinking service strategies, foster collaboration across global business units, and position the service operations function as a catalyst for enterprise-wide transformation. Based in Gurgaon, India, you will partner closely with senior leadership to deliver on Gartner’s most critical priorities and ensure our Global Service & Delivery (GS&D) function remains at the forefront of innovation and operational excellence. This role reports to the SVP, Global Strategy & Operations

Summary Responsibilities: 

Own and manage Strategic Initiatives & programs Manage cross-functional initiatives like Conference Attendance, Client Onboarding, Improving sales productivity through effective pre-sales interventions etc. Own and run operations to support sales during pre-sales process – Manage operations for service-prospect interactions during pre-sales process (e.g., scheduling, assignment, manpower planning, optimising fulfilment)Own and run global operations to support service delivery associates in effectively servicing Gartner clients – Lead efforts to provide client insights for Executive Partners (EPs), enabling the creation of client value plans and impactful consultations Drive client registration for conferences, webinars, and executive retreats through targeted campaigns and associate enablement Leverage email campaigns to drive client engagement with Gartner content, focusing on specific client segmentsOversee operations to triage, route, and address customer service-related issues, ensuring timely and effective resolution

What you’ll do: 

Strategic Leadership: Shape and execute global strategies that strengthen client retention and elevate the value of service delivery.Lead initiatives to improve the efficiency and effectiveness of how we serve clients — focusing on scale, speed, and impact, by leverage technology, AI, and innovationAlign service operations with broader business goals, ensuring a direct link between strategy and executionProblem Solving:Use data science, analytics, and performance insights to guide strategic decisions and unlock new opportunities for growth and retentionCollaborate with tech and product teams to design smarter, more personalized tools and content that enhance both client engagement experience and service delivery effectivenessChange management and transformation:Act as a transformation catalyst — driving continuous improvements in how we engage with clients and deliver service outcomesPartner with service delivery leaders to continuously improve the way 2000+ service delivery associates operate through effective change management programsAnticipate shifts in client needs and market trends, ensuring our service model evolves proactivelyOperational Excellence:Drive ongoing optimization of service delivery processes through automation, innovation, and best-in-class execution frameworksDefine and track KPIs to monitor performance and guide continuous improvement efforts. Balance strategic initiatives with operational discipline to ensure high-quality, scalable outcomesCross-Functional Collaboration and Stakeholder Management:Partner with various business units to align on strategic objectives and enhance connectivityLead program management for key GS&D priorities, ensuring effective problem-solving, stakeholder alignment, and execution People Management:Leadership Mindset:Develop and inspire a high-performing global team, that operates with ownership, agility, and excellenceDevelop the next generation of leaders within the Service Operations team and foster a culture of continuous learning, innovation, and performanceCapacity Planning:Manage resource allocation and budget to optimize team performance and service deliveryLead the capacity planning for the team, ensuring efficient service delivery and operational success. 

 What you’ll need: 

15+ Years of strategic and operational experience with a proven track record of leading high-impact programs/initiatives that drive revenue growth, client retention, or service transformation at scaleStrong business acumen with the ability to connect enterprise strategy to execution — bringing clarity to ambiguity, structuring complex problems, and driving measurable outcomesAbility to context-switch seamlessly between multiple initiatives, from high-level strategic discussions to ground-level executionsExperience working in data-driven environments using analytics, KPIs, embedding digital tools, AI, and automation into operations to guide decisions, collaborate with stakeholders and enhance overall client experienceExecutive presence and strong gravitas to be able to collaborate with cross-functional leadersA leadership style that builds high-performing global teams, develops next-level talent, and fosters a culture of ownership, pace, and innovation

What you’ll get:

Competitive salary, generous paid time off policy, charity match program, Group Medical Insurance, Parental Leave, Employee Assistance Program (EAP) and more!Collaborative, team-oriented culture that embraces diversityProfessional development and unlimited growth opportunities

#L1-AV2

Who are we? 

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to more than 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work? 

Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

What do we offer? 

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. 

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to ApplicantAccommodations@gartner.com.

Job Requisition ID:100981

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