Company Description

At Sutherland Bulgaria, we’re all about bringing great people together to do exceptional things. We’re currently looking for motivated Customer Service Professionals to join our team supporting Spotify, the world’s leading music streaming platform.

If you're ready to work in a fully international, positive, and collaborative environment, from the comfort of your home (anywhere in Bulgaria!), this opportunity is made for you.

With over 422 million monthly active users across 180+ countries, our client is a global leader in digital music streaming. It provides access to over 82 million songs and podcasts, combining free and premium features. Join us in supporting it’s vibrant user base!

Job DescriptionProvide email and chat support (no phone calls!) to platform's usersAnswer common "how-to" and FAQ-type questionsAssist with account management and payment-related issuesGuide users through troubleshooting steps with patience and clarity

QualificationsExcellent written German (C1) and English (C1)Valid EU work permitPrior customer service experience is a plusStrong written communication and problem-solving skillsA team player with a positive, can-do attitudeComfortable explaining complex topics in a clear, simple manner

Additional InformationFully digital onboarding and contract signingRecognition and referral programsEngaging employee events and wellness initiativesLearning platforms and certification supportExposure to global business and an inclusive, multicultural environment

Ready to start your journey with Sutherland?
Apply now and let’s make customer support more human – one message at a time.