The Field Service Engineer is responsible for delivering advanced on-site technical support for products, ensuring precise troubleshooting and resolutions while adhering strictly to regulatory standards and safety protocols. The role conducts thorough diagnostics and repairs, aiming for minimal downtime and optimal device performance critical for healthcare providers and patients. The role works under limited supervision with autonomy, and applies extensive knowledge to resolve diverse technical challenges effectively. The role prioritizes customer satisfaction through meticulous pre-visit preparation and handles escalations with professionalism, ensuring timely resolutions. **Your role:** + Provides advanced technical support, including comprehensive troubleshooting and escalation support, ensuring accurate diagnostics and resolutions while strictly adhering to regulatory guidelines and safety protocols. + Conducts in-depth diagnostics and repairs on complex medical devices, ensuring minimal downtime and optimal performance to meet the critical needs of healthcare providers and patients. + Understands implications of work, makes recommendations for solutions, and utilizes experience and in-depth knowledge to complete a wide range of tasks in resourceful and effective ways. + Exercises within established procedures, utilizes specialized skills to perform in-depth analysis of assigned tasks, identifying key issues and patterns and resolves moderately complex problems to drive results. + Executes thorough pre-visit preparation, ensuring that all necessary parts, tools, and diagnostic information are available to achieve resolution in first visit and enhance customer satisfaction. + Handles customer escalations and complaints by following established processes, ensuring accurate information capture, timely resolution, and maintaining high levels of customer service. + Takes initiative with medium to high technical complexity support tasks, making informed decisions within defined frameworks to deliver effective solutions and improve device functionality. + Engages actively in continuous improvement initiatives, sharing complex solutions and technical knowledge to enhance service quality, efficiency, and team performance. + Provides technical mentorship and guidance to junior technicians, sharing expertise, best practices, and technical procedures to improve overall team capabilities and service outcomes. + Collaborates with cross-functional teams and the wider organization to identify opportunities for sales or value-added services, supporting business goals and enhancing customer relationships. As a Field Service engineer you will be supporting **multi-modality** and work as a team member of Service delivery team and reporting to Services Delivery Manager Egypt - Health Systems You will have an opportunity to develop your technical skills in a multinational set up while working in a hybrid model. A career at Philips comes with all sorts of wonderful benefits. Be sure to speak to your recruiter about the benefits in your region. **You're the right fit if:** + University degree in Biomedical Engineering, Electrical and Electronics Engineering, degree, or any other relevant engineering major. + Minimum1-2 years of experience in Diagnostic Imaging (Field or Hospital-based) service environment or relevant positions + Preferably demonstrated, repair and troubleshooting skills with experience in one of our modalities appreciated. + Good command of English written and spoken in addition to local language. + Good command of MS Office programs + No restriction for travelling. + Preferred to be based in Mansoura City, **How we work together** We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations. this role is a field/role. **About Philips** We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others. * Learn more about our business. * Discover our rich and exciting history. * Learn more about our purpose. If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here. \#LI-EU \#LI-FIELD