Summary Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively. Responsibilities NONAPPROPRIATED FUND POSITION DESCRIPTION JOB TITLE: OPERATIONS MANAGER BUS TITLE: MULTI-UNIT FOOD CONCEPT MANAGER FLSA STATUS: EXEMPT JOB SERIES: 1101 PAY LEVEL: NF-4 SUMMARY OF DUTIES: The Food Concept Manager reports to the Food and Beverage Director and works closely with individual food outlet managers to ensure the smooth daily operation of both existing and upcoming food outlets. The primary goal is to optimize sales and profitability while delivering an exceptional customer experience. The manager ensures that each outlet complies with operational requirements, maintaining consistent quality in both food offerings and service. Additionally, the manager enforces a "hands-on" management approach, ensuring that outlet managers actively engage in all aspects of food product preparation and sanitation. As the direct supervisor for managers and staff across all MCCS food outlets, the Food Concept Manager is responsible for coaching, training, and developing teams. A key focus is on ensuring that new managers are thoroughly trained in operational processes, franchise standards, and customer service expectations. The manager also oversees the recruitment, hiring, and proper staffing of outlets, ensuring adequate personnel levels to maximize customer service and drive sales. This role is critical in enforcing MCCS policies and maintaining brand standards across all outlets. In collaboration with the MCCS marketing team, the manager executes marketing strategies, manages procurement, and oversees inventory accounting for food and paper supplies. Ensuring adherence to safety and security protocols is another key responsibility. The Food Concept Manager also provides support for MCCS, and installation-wide events as required. The role involves continuous evaluation of operations, offering strategic recommendations to upper management for performance improvements. This includes overseeing the accurate and timely submission of all required business reports and ensuring compliance with regulations, laws, and internal policies. Additionally, the manager assists the Food and Beverage Director with fiscal responsibilities, including the preparation of profit and loss statements, and ensures all necessary records, communications, and documentation are properly maintained Other duties as assigned. Requirements Conditions of Employment See Duties and Qualifications EVALUATIONS: Qualifications MINIMUM QUALIFICATIONS: Bachelor¿s degree in management, business, or other related field or an appropriate combination of education and experience that demonstrates possession of knowledge and skill equivalent to that gained in the above, or appropriate experience that demonstrates that the applicant has acquired the knowledge, skills, and abilities equivalent to that gained in the above. Must have a minimum of 4 (four) years¿ experience in restaurant, fast-casual, or fast-food management, and experience in food safety. Must have demonstrated ability to coordinate multiple tasks including food, beverage, and labor cost while maintaining standards of operation in daily restaurant activity. Must have the ability to analyze a food business operation and make recommendations for improvement. Must have the ability to communicate effectively, orally and in writing. Must be customer service-orientated. Demonstrates a willingness to implement and support EEO, Reasonable Accommodations, and other employee initiatives and safety programs. Education Additional Information GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, sex, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis. It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.donhr.navy.mil/NoFearAct.asp. As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI). For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made. Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS. Required Documents: *Education/certification certificate(s), if applicable. *If prior military, DD214 Member Copy This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce. Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card. INDIVIDUALS SELECTED FROM THIS ANNOUNCEMENT MAY BE CHANGED TO PART-TIME OR FULL-TIME AT MANAGEMENT'S DISCRETION WITHOUT FURTHER COMPETITION. ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN TIME (ET) ON THE CLOSING DATE LISTED IN THE JOB POSTING.