Company Description

WHO ARE WE?

We've been serving Canadian clients for over 75 years. The companies that began independently and now form Dexterra Group have an outstanding record of supporting the infrastructure and built assets that play a vital role in our society and helping our clients achieve higher performance and productivity. Powered by passionate people, we bring the right teams with the right skills together – offering both experience and regional expertise so companies can operate their day to day, confidently and successfully.

Job Description

Role Summary

The Multi-Site Porter plays a key role in delivering a high-quality workplace experience by providing proactive, hands-on support across client facilities. This role blends concierge-style service with porter and light facility support, ensuring common areas, meeting spaces, and amenities are clean, safe, functional, and ready for use at all times.

The successful candidate will be service-oriented, detail-focused, and comfortable working independently in a dynamic corporate environment. This role is highly visible and interacts regularly with tenants, visitors, and client leadership.

Key Responsibilities

Tenant Support

Support meeting and event setups, including furniture arrangement and room readinessAssist with executive and leadership meeting preparationCoordinate and communicate service requests to appropriate personnelProvide timely updates and escalate issues as required

Porter & Facility Support

Perform proactive rounds of lobbies, washrooms, kitchens, and common areasRestock consumables (paper products, soap, sanitizer, coffee supplies, etc.)Respond quickly to spills, cleanliness issues, and urgent requestsSupport waste, recycling, and general upkeepAssist with internal moves, deliveries, and basic logistics

Light Handyperson Support (Asset)

Perform minor repairs and adjustments such as:Replacing light bulbsTightening hardwareHanging signageResetting furniture or fixturesIdentify maintenance issues and escalate when work is beyond scope

Safety & Quality

Follow all safety procedures and use PPE as requiredIdentify and report hazardsMaintain cleanliness, presentation, and service standardsComplete daily checklists and documentation

Skills & Attributes

Required

Strong customer service and communication skillsProactive mindset with attention to detailAbility to work independently and manage competing prioritiesComfortable in a physically active role (walking, light lifting, room setups)Professional, calm, and approachable demeanor

Assets

Previous experience in hospitality, concierge, facilities, or corporate supportDay porter or building attendant experienceConference services or event setup experienceLight handyperson or general maintenance experienceFamiliarity with corporate office environments

Qualifications

Experience & Qualifications

1–3 years of experience in a customer-facing or facility support role preferredHigh school diploma or equivalentBasic computer skills (email, Teams, ticketing systems)

Additional Information

Why This Role Matters

This role is critical to ensuring a proactive, high-touch service experience and supporting a broader Integrated Facilities Management (IFM) program. The IFM Concierge / Porter helps reduce reactive issues, supports tenant satisfaction, and contributes to a safe, efficient workplace.

Additional Information

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.

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