Job Title: Member Service Representative (MSR) - Contact CenterJob Description We are seeking dedicated Member Service Representatives to respond to inquiries and requests from our members and other individuals within a 24/7 high-volume, schedule-driven, and structured contact center operation. You will provide information regarding our products and services, demonstrating knowledge, active listening, and adaptability across multiple systems to ensure an optimal member experience. You will perform transactions or related functions for savings, checking, consumer loans, credit cards, IRAs, and other accounts, while advising members on additional products and services that may meet their needs. Responsibilities + Respond to member inquiries and requests within a high-volume contact center. + Provide accurate information regarding products and services. + Perform transactions for savings, checking, consumer loans, credit cards, IRAs, and other accounts. + Advise members on products and services that may suit their needs. + Ensure compliance with policy and procedures in a structured environment. + Engage with members using active listening and multiple system adaptability. Essential Skills + Experience in customer service and data entry. + Proficiency in handling inbound and outbound calls. + Ability to adapt to high-volume call environments. + Strong policy compliance skills. Additional Skills & Qualifications + Background in call center, administrative, secretary/receptionist roles, banking/mortgage, or high-volume retail environments. Why Work Here? Join the largest credit union in the world, serving the financial needs of our military and their families worldwide. With over 343 branches globally, we offer a dynamic work environment in our busy, high-volume contact center. We value work-life balance and provide reasonable flexibility for your personal and family life. Work Environment These are remote opportunities, and candidates must live within 60 miles of Suite 250, Virginia Beach, VA. The contact center operates 24/7/365, offering flexibility in shift schedules. Scheduled breaks and meals are taken as planned, with most shifts allowing for a one-hour variation in start and end times. Representatives handle back-to-back phone calls for the majority of their shifts, potentially up to four hours before the next break. Job Type & Location This is a Contract to Hire position based out of Virginia Beach, VA. Pay and Benefits The pay range for this position is $19.50 - $19.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Virginia Beach,VA. Application Deadline This position is anticipated to close on Feb 10, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.