The MSP Client Director is responsible for developing and implementing strategic plans to drive overall revenue and GP growth within the MSP program, establishing and nurturing relationships with key stakeholders at various levels. The role will sell professional resourcing and talent solutions directly to program offices at existing and new clients with a primary focus on lines of business within IT. The MSP Client Director will build and maintain relationships with MSP program partners, internal procurement teams as well as Executive level leadership to ensure alignment to best opportunities (lines of business, tiers, categories). Making an Impact Results and Strategy • Drive overall revenue and GP growth within the MSP program by developing and implementing strategic plans • Partner with Delivery Leadership and recommend delivery strategy to support MSP. Adjust delivery strategy if results are not met • Provide holistic view of Experis performance across MSP programs to internal stakeholders • Identify and align to new business opportunities that focus on our core capabilities achieving revenue and gross profit growth, including project-based work • Optimize fill ratios by increasing submit to interview and interview to hire ratios and consistently identify areas of opportunity for improved performance • Analyze and share trends and data insights with the MSP program to identify opportunities for increased revenue and GP growth • Identify and drive additional revenue and GP growth by expanding into new MSP categories or securing new accounts within the program • Understand the Statement of Work (SOW) landscape and identify opportunities to support both MSP business and SOW initiatives • Measured by: Year-over-year revenue (or GP) account growth Client and Candidate • Responsible for overall MSP relationship including all levels of the program office. Take ownership of the relationship with Managed Service Provider (MSP) accounts. • Establish, nurture and drive relationships with key stakeholders at the Director, VP, and Supply Chain and Procurement levels within the program. • Drive the entire sales cycle, inform sales teams of leads, manage client questions/escalations, and pursue opportunities to expand scope and services for top MSP programs • Partner with delivery teams to share program intel, Rules of Engagement, ways to win, do and don'ts, SLA, shortlisting, interview process, etc • Review performance metrics monthly with internal teams to drive possible adjustments • Conduct quarterly scorecard reviews internally and externally with program office. Build quarterly plan to improve performance based on scorecard and program office intel. • Lead new program kick offs and delivery alignment for top MSP programs • Uphold program compliance standards (onboarding, process, communication) • Build/maintain Client Profile (LOBs, suppliers, volume, pricing, SOW process and alignment, Program Office Contacts, Program Sponsor,etc) Thought Leadership · Market and industry leader known in communities of relevance and looked to for World of Work expertise. · Offers customized workforce solutions to clients by collaborating across teams/markets/brands to leverage the full suite of ManpowerGroup solutions. · Has a long-term influence on overall P&L. Your Typical Day and Other Key Details* • Drive execution to established how to win strategy • Receive heads-ups reqs from Program Office • Ensure program compliance is being followed • Alert PMO to exceptional candidate submissions • Escalation Management: Effectively manage and resolve any escalations within the assigned program to ensure smooth operations. • Monthly Account Calls: Conduct regular monthly calls with all internal sales and recruiting teams that support the MSP program. • Maintain and update client profiles, scorecards and sales leads in CRM. Other Details Required Sales: 5 years selling staffing and services in a professional services industry • Staffing industry experience • High school diploma or GED Nice to Have • Vertical knowledge: In-depth knowledge and experience in IT or Engineering • Industry knowledge: Knowledge and experience in talent management and/or the staffing industry • Extensive experience working with an MSP • Bachelor’s degree ManpowerGroup is proud to be an equal opportunity affirmative action workplace. We celebrate diversity and are committed to providing an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, citizenship, marital status, pregnancy (including childbirth, lactation and related medical conditions), age, gender, gender identity or expression, sexual orientation, protected veteran status, political ideology, ancestry, the presence of any physical, sensory, or mental disabilities, or other legally protected status. A strong commitment is made by each employee and is necessary to ensure equal employment opportunity for all. ManpowerGroup is an inclusive workplace that will recruit, hire, train, and promote persons of all job titles, and ensure all other personnel actions are administered without regard to non-merit-based characteristics of individuals. Reasonable accommodation during the interview process can be provided. Contact talentacquisition@manpowergroup.com for assistance. **Job:** _Sales/Retail/Business Development_ **Organization:** _ManpowerGroup_ **Title:** _MSP Client Director_ **Location:** _United States_ **Requisition ID:** _0033328_