Primary Objective:

Understand client business rules and Blueprint Ensure testing of client system in line with Blueprint To ensure timely meeting of client requirements during Project Manage communication with client on issues, changes, etc. Develop and ensure control procedures are followed and signed-off Ensure all implementation project documentation is kept on a common drive and kept up to date using information provided by the implementation team, delivery team, project management and client.  Ensure client payroll procedure manuals are completed and stored on a common drive Act as a leader for all test programs (Upgrades, patches and clients under implementation) Be present for and available for all new clients from YTD load completion up to and including the 1st live payrun. Ensure handover of Implementation sites to Team Leader. Support Team Leaders during periods where no implementations are being delivered.

Role Responsibilities:

Working with the MPS Manager/Project Manager in taking accountability for: Liaising directly with Client on implementations Ensuring high level of client service. Participate in process review and implementation of recommendations Monitor compliance to Client's staff policies related to payroll during implementation. Continually review implementation processes and make recommendations Work in conjunction with Project Managers on Issues log during implementation Understand and monitor implementation of any upgrades and patches and the testing of these prior to loading into the live environment. Ensure schedules are being met according to client/county implementation schedules up to go live Check and approve all parallel payroll reports and reconciliations prior to delivery to client. Check and approve all parallel payroll reports and reconciliations prior to delivery to client. Ensure Client's compliance to relevant country taxation and other statutory legislation. Coordinate with the IT team for all testing of EFT files of the specified clients/countries payments. Keep all relevant documentation on implementation project up to date including: Reconciliation spreadsheets How to manuals Test tools Understand all country legislative updates, document impact on processing changes and knowledge transfer to MPS implementation project team  Maintain Awareness of implementation group Ensure Legislative changes as advised by Legislative Co-Ordinator are incorporated into procedures and manuals Ensure handover of implementation projects to Team Leader is performed during transition.

Management Responsibilities:

As this role will encompass multi client/country combinations -- the ability to work flexible hours is essential including weekend work High degree of commitment and ability to deliver outstanding customer service High Level of organizational skills - Ability to perform multiple tasks and to set and monitor Priorities. Decisiveness and Action orientation  Judgment and objectivity.

Technical Skills required:

Ability and knowledge in running SAP Payroll within the ADP ASP template model.

Process Skills required:

Pay Office administration (recent experience of at least 5 years in payroll or related roles). -- Able to implement continual improvement process Manage payroll in the ADP-MPS environment for various Asia Pacific countries

Customer Service Skills:

High degree of commitment and ability to deliver outstanding customer service Ability to communicate effectively with the client to deliver outstanding customer service

Communication Skills:

Excellent people and communication skills, including mentoring for professional development.

 

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition

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