Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce. Work You'll Do As a Project Delivery Specialist, you will design, develop, customize, and support solutions built on Microsoft Dynamics 365 (Customer Service). You will work closely with business stakeholders and IT teams to deliver scalable, high-quality solutions that drive business transformation and efficiency. + Solution Development: Design, develop, and implement customizations, plugins, workflows, and integrations within Microsoft Dynamics 365 (Customer Service). + Customization & Configuration: Configure Dynamics modules to meet business requirements, including entity creation, form design, views, business rules, and process automation. + Integration: Integrate Dynamics 365 with other enterprise systems using APIs, web services, and middleware (e.g., Azure Logic Apps, Power Automate). + Requirements Analysis: Collaborate with business analysts and stakeholders to gather requirements and translate them into technical specifications and solutions. + Testing & Deployment: Conduct unit testing, support user acceptance testing (UAT), and manage deployment of customizations and updates. + Support & Troubleshooting: Provide ongoing support, troubleshooting, and maintenance for Dynamics 365 solutions, including performance tuning and issue resolution. + Documentation: Create and maintain technical documentation for customizations, integrations, and processes. + Best Practices & Compliance: Ensure solutions adhere to Microsoft best practices, security standards, and compliance requirements. The Team Deloitte's Government & Public Services (GPS) practice - our people, ideas, technology and outcomes - is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise. Our Sales & Service offering designs and implements sales and service experiences, capabilities, and architectures required to bring customer strategies to life. The Project Delivery Talent Model is designed for professionals with specialized skills that align to a current client need. Team members focus on delivering services to clients, without additional expectations related to business development or promotion. Their employment is tied to their role on a project, and they are eligible for a benefits package that is competitive for project delivery-focused professionals. Qualifications Required: + Bachelors Degree + 3+ years of hands-on experience with Microsoft Dynamics 365 (Customer Service). + Proficiency in Dynamics 365 customization, configuration, and development (JavaScript, C#, .NET, Power Platform). + Experience with Dynamics 365 APIs, web services, and integration tools. + Familiarity with Microsoft Dataverse and Power Platform (Power Apps, Power Automate). + Strong problem-solving, analytical, and communication skills. + Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future. + Active or ability to obtain a Public Trust Clearance + Ability to travel 20-50%, on average, based on the work you do and the clients and industries/sectors you serve Preferred: + Prior experience collaborating with Veterans Affairs stake holders to optimize CRM workflows and enhance service delivery. + Demonstrated experience implementing or supporting CRM systems(e.g., Microsoft Dynamics) within a federal agency environment. The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $107,000 to $180,000. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.