Date Posted:

2025-10-07

Country:

United Kingdom

Location:

Pratt & Whitney Canada (UK), Nissen House, Grovebury Road, Leighton Buzzard, Bedfordshire, LU7 4TB

Position Role Type:

Unspecified

PURPOSE OF JOB

The job holder is responsible for coordinating and managing engine events, including both scheduled Mobile Repairs and shop-based activities within the EMEA region. This role ensures that all projects meet established business deadlines while maintaining compliance with quality, Environmental Health and Safety (EHS), and other applicable standards. Additionally, the position actively supports initiatives to enhance the overall customer experience.

Key responsibilities include project planning, resource allocation, and collaboration with various departments to ensure that both customer and company requirements are fully met. The goal is to deliver the highest quality of service in a cost-effective and efficient manner.

KEY TASKS AND RESPONSIBILITIES

Customer Engagement:
Serve as the primary point of contact for customers throughout engine service events. Communicate customer requirements and expectations effectively while providing regular updates on engine status, technical reports, cost estimates, invoices, service offerings, and other relevant details.

Scheduling and Resource Allocation:
Plan and schedule all engine service events, ensuring optimal allocation of manpower in consideration of work hours, engine approvals, and scope of work.

Customer Relationship Management:
Collaborate with external Customer representatives, Regional Sales Managers (RSM), Field Support, and CSC (Customer Service Center) to build strong customer relationships, focusing on enhancing the overall customer experience.

Resource Planning:
Assess and plan resource requirements to meet company objectives, ensuring adherence to quality standards, achievement of turnaround time targets, and cost control within agreed levels.

Regulatory and Quality Compliance:
Ensure all processes and procedures comply with Airworthiness requirements, EASA regulatory standards, and company policies. Maintain up-to-date technical airworthiness knowledge.

Engine Progress and KPI Reporting:
Oversee the management of engine progress, including Cycle 1, Cycle 2, and Cycle 3 KPI reporting. Complete all required reporting using company platforms, tools, and applications.

Tooling and Equipment Review:
Evaluate and ensure the availability and adequacy of tooling and equipment for upcoming jobs.

Strategic Parts Planning:
Collaborate with Purchasing and Inventory teams to strategically plan parts and materials needed for upcoming service events.

Technical Documentation Audits:
Review and audit technical documentation to ensure compliance with quality requirements.

Customer Feedback Collection:
Actively gather customer feedback through surveys to improve service quality and customer satisfaction.

Continuous Improvement:
Support and participate in Continuous Improvement initiatives and CORE activities to enhance operational efficiency and service delivery.

Qualifications and Experience

EASA Part 145 and UK CAA regulations knowledge is essential.Hands-on or planning experience in gas turbine engine maintenanceSkills in resource planningUnderstanding of MOE (Maintenance Organization Exposition) procedures.Internal Auditing experience would be desirableUnderstanding of Safety Management Systems (SMS) and Human Factors in aviationPrior experience in planning, production control, or operations role within an MRO or OEM settingStrong communication skills to liaise between engineering, logistics, field teams, and customers.

RESPONSIBILITIES APPLICABLE TO ALL ROLES

Customer and Quality Assurance: Ensure that all products and services consistently meet customer requirements, established quality standards, and airworthiness authority regulations.

Workload Prioritization: Efficiently prioritize personal workload in alignment with overall departmental and company objectives to maintain productivity and organizational goals.

Continuous Improvement and CORE Participation: Actively engage in CORE initiatives, identifying and implementing opportunities to enhance processes, workflows, and team efficiency.

Policy Adherence: Stay informed of and comply with company policies and procedures, including Environmental Health and Safety (EHS) regulations, Business Ethics, Export Controls, and financial controls.

Team Collaboration: Foster positive working relationships across internal departments and participate in meetings and cross-functional activities as required.

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.  

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