Position Overview
Join our team at Moving Help and play a key role in shaping the future of our Customer Service operations! We’re looking for a passionate, proactive leader who excels in fast-paced environments, solves real-time challenges, and collaborates across teams to drive continuous improvement. If you love turning problems into opportunities, this is the role for you.
Key Responsibilities
Lead and support a team of agents as they assist customers via phone, chat, and email.
Guide agents in troubleshooting and determining the best outcomes for customers.
Promote a culture of continuous improvement, innovation, and collaboration.
Report, document, and escalate bugs, issues, and concerns to management in a timely manner.
Handle inbound and outbound customer service calls, including disputes and escalated concerns.
Qualifications
Strong ability to guide and support a team in real time across phone, chat, and email channels.
Excellent communication and interpersonal skills, with the ability to engage effectively with diverse customers.
Ability to thrive in a fast-paced environment and remain steady in high-pressure situations.
A proactive mindset with a passion for identifying solutions and driving improvements.
Previous customer service or operational support experience preferred.
Preferred Qualifications
2+ years of customer service experience
Experience with inbound/outbound calls
Experience responding to and sending customer emails
Chat support experience
Proficiency with Excel and Word
U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.