Position Overview
Moving Help, a wholly owned subsidiary of U-Haul International is looking for enthusiastic, self-motivated individuals who have excellent written and oral communication skills with a customer service and sales background that can function in a fast-paced setting. The Moving Help Specialist will be critical in managing email, live chat and phone communications from Moving Helpers. The successful applicant has strong analytical and problem-solving skills, the ability to multi task, and possesses strong organizational skills. Attention to detail is critical and an eagerness to learn is key. Must be able to respond appropriately and resolve problems and issues as they arise, as well as efficiently manage multiple support issues simultaneously.
Primary Responsibilities:
Become educated in Moving Help programs and other U-Haul operations.
Respond to Moving Helper inquiries through phone, email, and text in a timely manner.
Assist Moving Help personnel with projects and material support
Update electronic files and other resources.
Perform routine quality assurance checks to support Moving Help and U-Haul operations.
Contribute in a positive, enthusiastic and overall helpful manner.
Be inquisitive and achieve regular steps of personal and professional growth.
?Additional Requirements:
Must have a commitment to quality customer service
Possess courteous and professional phone skills
Positive and professional demeanor
Be able to work independently
Excellent verbal and written communication skills
Ability to effectively handle multiple tasks in a fast paced environment
Availability from Thursday-Monday (Tues/Wed off), 9:30am-6:00pm Arizona Time.
U-Haul Offers:
Full Medical coverage
Prescription plans
Dental & Vision Plans
New indoor fitness gym
Gym Reimbursement Program
Registered Dietitian Program
Weight Watchers
Onsite medical clinic for you and your family
Career stability
Opportunities for advancement
Valuable on-the-job training
Tuition reimbursement program
Free online courses for personal and professional development at U-Haul University®
Business and travel insurance
You Matter Employee Assistance Program
Paid holidays, vacation, and sick days
Employee Stock Ownership Plan (ESOP)
401(k) Savings Plan
Life insurance
Critical Illness/Group Accident
24-hour physician available for kids
Subsidized gym/ membership
MetLaw Legal program
MetLife auto and home insurance
Mindset App Program
Discounts on cell phone plans, hotels, and more
LifeLock identity Theft
Savvy consumer wellness programs- from health care tips to financial wellness
Dave Ramsey’s SmartDollar Program
U-Haul federal credit union
Wellness Program
U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.