Company Description

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

As a Moveworks Solution Architect, you will lead the design and implementation of enterprise-grade conversational AI solutions using the Moveworks platform. This role blends technical expertise, solution design, stakeholder engagement, and platform governance. You’ll work closely with business units, IT stakeholders, and delivery teams to translate business needs into scalable Moveworks-based solutions that automate support and enhance productivity across departments (e.g., IT, HR, Finance).

You will serve as the subject matter expert for Moveworks, responsible for aligning its capabilities with enterprise needs while ensuring performance, maintainability, and extensibility.

This position will offer flexibility for hybrid work schedules to include both in-office presence and telecommute/virtual work, to be based in Houston or Dallas, TX.

Key Responsibilities

Solution Design: Architect end-to-end solutions using the Moveworks platform to address enterprise use cases across multiple domains.Implementation Oversight: Collaborate with developers and analysts to ensure successful configuration, training, and deployment of conversational workflows, intents, skills, and integrations.Integration Leadership: Design and oversee integrations between Moveworks and enterprise systems (e.g., ServiceNow, Workday, Jira, Okta, MS Teams).Platform Governance: Define and enforce standards, naming conventions, testing protocols, and deployment best practices for Moveworks use cases.User Experience Focus: Ensure conversational flows are intuitive, effective, and aligned with UX best practices.Performance Optimization: Monitor platform health and user engagement metrics, identify improvement areas, and tune the system for accuracy and responsiveness.Stakeholder Engagement: Work with business stakeholders to gather requirements, propose solutions, and demonstrate prototypes.Evangelism & Enablement: Guide internal teams on how to ideate, design, and support Moveworks capabilities; contribute to roadmapping and awareness of new platform features.

Qualifications

Minimum Requirements:

BA/BS in Computer Science, Data Science, Information Systems, or related field plus at least 8 years of experience in solution architecture, automation, or AI-based platforms, or demonstrated equivalency of experience and/or educationHands-on experience working with Moveworks in a technical and strategic capacityProven experience integrating enterprise applications with conversational AI or digital assistantsStrong understanding of enterprise ITSM, HRIS, identity management, and related systemsDeep knowledge of modern data architectures (e.g., data lakes, data warehouses, ETL/ELT pipelines) and cloud platforms (e.g., AWS, Azure, Google Cloud).Familiarity with data governance frameworks, data quality tools, and metadata management systems.Understanding of AI/ML data requirements, including data preparation, feature engineering, and model deployment.Skills:Strategic thinking and enterprise solution designStrong stakeholder engagement and executive-facing presentation abilityAbility to break down complex technical topics for non-technical audiencesAnalytical mindset with a data-driven approach to problem-solvingProject coordination across cross-functional teamsUnderstanding of conversational UX/UI and prompt-based interaction models

Preferred Qualifications:

At least 3 years of Moveworks experienceMoveworks Academy Certifications (e.g., Studio, Skills, Advanced), ITIL Foundation Certification, Agile/Scrum certification, Certifications in ServiceNow, Microsoft Teams, or Workday integrations highly preferredExcellent written and verbal communication skillsMaster’s degree or MBA preferred.

Additional InformationRelocation assistance is not available for this positionSponsorship for US work authorization is not available for this position, now or in the future

About AECOM 

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. 

AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at aecom.com. 

What makes AECOM a great place to work 

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community—where you have the freedom to grow in a world of opportunity. 

As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.