Motorsport AFR Ops/CS Specialist
DHL
Key tasks:
•Execute AFR Export/Import plans and processes to provide forwarding for internal and external customers in accordance with customers requirements to grant operational excellence and top customer service level related to High Profile Motorsport Events and Customers;•Coordination with trackside motorsport Team•Gather guidelines from internal functions and receive, execute and update orders via the system;•Provide allocation and reservations of freight both inbound and outbound and from race to race (overseas on overseas)•Ascertain international freight rates based on analysis of Championship requirements, freight classifications (Handling of DG/ADR Materials), delivery schedules and deadlines;•Process, handle, distribute and archive all required export documents, verify invoices and shipping documents to enhance accordance with Incoterms and CDZ guidelines;•Comply with operating standards and procedures to provide superior customer service, granting operational excellence;•Coordinate with overseas offices/agents to fulfill Championship deadlines•Achieve accurate and timely delivery of billing information to customers;•Handle customers complaints and operations irregularities and report them within the related tools;•Verify and input estimated costs, validate and approve accounts payables;•Check bill discrepancies such as incorrect rates, charges, etc.Requirements:
•Excellent knowledge of English both written and spoken •Excellent knowledge of AFR – Import/Export Products and DGF services•Excellent analytical skills•Good knowledge of Excel and PPT•Availability to work over flexible times•Availability to travel (only occasionally) – it’s an office-based position not Trackside•Strategic vision, results driven and attention to details•Strong problem-solving attitude•Availability to cooperate with colleagues as a back up of different professional profiles
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