By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

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Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Key roles 

This position is within the Motor Division and will include both the desk-top administration, investigation, and negotiation of a portfolio of motor claims and the handling of complaints, on behalf of a key motor client. 

Specific responsibilities (including but not limited to) 

Proactive end to end management of a portfolio of 150+ bodily injury and third party motor damage files with specific closure and quality targets 

Previous complaint handling experience would be advantageous together with familiarity of the CPC requirements. 

Desktop Liability investigation and determination 

Proactive investigation and settlement of claims in expedient and compliant manner 

Management of suppliers/vendors 

Provide an excellent customer service to our client 

Work as part of a team, liaising with the client and other departments 

Represent the business in a professional and positive manner at all times 

Maintain a positive attitude when faced with challenging circumstances and changing business needs 

Be flexible with time and willing to get involved in other areas of the business as requested by management, including travelling to other locations if necessary. 

Qualifications/skills 

CIP qualification in insurance 

Experience handling bodily injury and third party motor damage claims is essential 

An excellent understanding of the PIAB and litigation process 

Decision making skills and sound numeric skills required 

High level interpersonal and communication (verbal/written) skills 

Experience working in a dynamic environment 

Highly motivated, proactive and with excellent influential skills to influence both internally and externally 

Problem solving ability 

Client orientated and a willingness to meet and understand the client’s needs 

Demonstrate excellent attention to detail and accuracy 

Possess excellent negotiating skills. 

Experience 

Minimum 5 years bodily injury and third party motor damage claims handling experience essential 

Benefits of working for Sedgwick in Ireland 

Bike to Work Scheme 

Tax Saver Travel Scheme 

Discounted onsite Gym Membership (Dublin 4) 

Discounted onsite Montessori (Dublin 4) 

EAP – Employee Assistance Programme  

Health Insurance Scheme 

Life Cover 

PHI – Permanent Health Insurance 

Exams & Professional Membership Fees 

Professional and personal development opportunities 

Sedgwick Ireland is regulated by the Central Bank of Ireland (CBI). This role is subject to the Minimum Competency Code (MCC) as set out by the CBI. This code sets out the minimum professional standard for any person providing certain financial services, in particular when dealing with consumers. This role is classified as a Controlled function ( CF5 & CF6 ) and is subject to Fitness and Probity Standards, including the requirements outlined in the Individual Accountability Framework Act 2023. Successful candidates will receive training in relation to all regulatory requirements applicable to them. 

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.