Overview We Are PepsiCo Join PepsiCo and Dare for Better! We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place. Being part of PepsiCo means being part of one of the largest food and beverage companies in the world, with our iconic brands consumed more than a billion times a day in more than 200 countries. Our product portfolio, which includes 22 of the world's most iconic brands, such as Sabritas, Gamesa, Quaker, Pepsi, Gatorade and Sonrics, has been a part of Mexican homes for more than 116 years. A career at PepsiCo means working in a culture where all people are welcome. Here, you can dare to be you. No matter who you are, where you're from, or who you love, you can always influence the people around you and make a positive impact in the world. Know more: PepsiCoJobs Join PepsiCo, dare for better. Responsibilities The Opportunity PepsiCo is on a significant initiative of digitalization and standardization of the FP&A solution across all its markets in alignment with the “Planning 2025” vision to make the finance organization more Capable, more Agile, and more Efficient. Mosaic Program is a key enabler of that vision, It is FP&A solution of the PepsiCo. Global Template (PGT) that, the for the first time, aims to integrate “vertical” planning for Operating Units (OUs) or markets, and “horizontal” planning for functions (e.g Global Procurement, Compensation and Benefits, etc.) that have accountability across markets. The program aims to harmonize data, planning process and ways of working across Pepsico market. The Mosaic Service Controller is responsible for the sustain of high-quality solution for the MOSAIC Noth America and rest of America program specific to management of the financial planning. The role will interact directly on the design/development and maintenance of the solution and will have to work closely with the various detailed design and development teams. This role will require an strong background in financial planning and subtreams (Topline, COGS, Opex) data quality/data flow and development Your Impact As MOSAIC NA Service Controller your scope would consist of: - Incident and Request management - Assign/update tickets and address in priority order in alignment with Business Support - Monitors team’s tickets queue for all services and reassigns tickets among Incident Coordinators. - Responsible of the complete service reporting into the Service Owner. - Responsible for the correct performance of all the services he/she has assigned. - Responsible for the HyperCare/DSU call lead and daily reporting. - Reports directly into the Service Owner, regularly inform about status of queues and tickets and handles escalations to him/her - Closing and Forecast follow up and report - Migration coordinator for Enhancements and Fixes - Support Ways of Working guardian and promotor - Downtime or Issues User Communications - L1 and L2 incident resolutions - Minor Enhancements - Production Delivery Release Planning and execution • Environment planning & Stakeholder Communications • Manage & Partner Go-Live and Kick off the projects • Tools and training calendar executions Qualifications Who Are We Looking For? Experience • University education (BS/BA Level) or equivalent work experience • Minimum of 5+ years of information Technology or business experience • Strong understanding of the financial planning process, revenue management principals and sales finance forecasting. For years of Experience, provide detail such as: • 5+ years experience in development • 3+ years experience in TM1 or similar tools support Knowledge of IBM COGNOS ANALYTICS TM1 Solution Functional Knowledge of FP&A (Financial Planning and Analysis) If this is an opportunity that interests you, we encourage you to apply even if you do not meet 100% of the requirements. What can you expect from us:   • Opportunities to learn and develop every day through a wide range of programs. • Internal digital platforms that promote self-learning. • Development programs according to Leadership skills. • Specialized training according to the role. • Learning experiences with internal and external providers. • We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others. • Financial wellness programs that will help you reach your goals in all stages of life. • A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle. • And because your family is also important to us, they can also enjoy benefits such as our Wellness Line, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others.   We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and value diversity as a work force and innovation for the organization.