Location:

4910 Tiedeman Road - Brooklyn, Ohio 44144

ABOUT THE JOB (JOB BRIEF)

The Mortgage Loan Processing Assistant is responsible for obtaining necessary information to meet quality standards for completeness, accuracy and timelines established for the loan type.  This individual will provide highly skilled support  to the Mortgage Loan Processors.  Reviews loan files for appropriate documents including credit report, updates title work, appraisal, final inspections, hazard insurance, flood certification and flood insurance if required.  Will maintain and enhance personal knowledge of products and services as well as the laws, regulations and internal policies and procedures.  Is able to interface effectively and professionally with clients, Loan Officers and branch referring partners.  Provide quality customer service by answering questions for external and internal customers in a timely and professional manner.

ESSENTIAL JOB FUNCTIONS

Review all loan applications for accuracy, completeness and complianceImage/index, review and submit completed files via the loan origination system to the underwriting departmentManage a time-line on all assigned loan files, ensuring the timely receipt of all required documents, following-up with the appropriate party, and scheduling appointments as necessaryDirectly communicate with Loan Officers, clients, service providers and branch referring partnerProvide exceptional service for both internal and external customersCommunicate with various companies to obtain property survey, flood certificate, title commitment and payoff informationTo assist with documentation collection and data entryMust be able to work independently and handle multiple prioritiesOther duties as requiredAble to interface effectively and professionally with applicants/borrowers, realtors, builders, appraisers, title companies and others in department to insure efficient and timely workflow and perform related duties as required.

REQUIRED QUALIFICATIONS

High school diploma or equivalent work experience requiredPrior experience in residential mortgage processing on agency products is a plus but not required.Working knowledge of PC (MS Windows and Office Products including Word, Excel, etc.)Excellent written and verbal communication skills and ability to work in a team environmentDemonstrated ability to prioritize, multi-task, meet deadlinesAbility to network and interct with others to build internal relationships to foster team environment.Proven success working in fast-paced, high volume environmentsPrecise attention to detailExcellent organizational skills and follow throughAbility to handle competing priorities effectively and within established timeframesHigh level of integrity and trust; must be a team player with a selfless attitude

COMPENSATION AND BENEFITS

This position is eligible to earn an hourly rate of $18-20 per hour based on experience/geography. Compensation for this role also includes short-term incentive compensation subject to individual and company performance. 

Please click here for a list of benefits for which this position is eligible.

Job Posting Expiration Date: 09/26/2025

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.