Description Tell us about your department: This is for the Crisis Intake team responsible for planning for and responding to crisis incidents mostly non-IT that affect our people customer facilities and operations. Project Description: The primary function is to intake calls from the Emergency Hotline perform triage and notification and provide situational awareness for events that are or may impact operations. Secondary the role will help support remote camera monitoring in our locations Position Summary/Job Description: Summary: The Crisis Operations Specialist assists employees contacting the Emergency Hotline and provides situational awareness by monitoring various internal and external sources. Communicates critical information about natural disasters social unrest and illegal activity that occurs in or around Best Buy employees customers and facilities. This is a great opportunity for those interested in emergency management threat detection and situational awareness. Work as part of a team. This is an in-person position working at the Best Buy Campus. Job Responsibilities: - Answering Emergency Hotline calls and gathering information from employees. - Completing Intake Forms as per standards and submitting the electronic form to engage proper teams to assist callers. - Situational Awareness of events and incidents that could cause an impact to people or operations. - Monitoring of Best Buy facilities for burglary or damage through CCTV and may include Electrical and HVAC systems - Complete daily reporting as per SOP - Escalation to appropriate authorities or Best Buy teams should suspicious activity occur. Skills Overview: What are the top five skills and number of years of experience required to perform this job? Skills: - Solid verbal and written communication skills analytical and problem-solving ability. - Ability to focus and multi-task. - Basic call center experience preferred. Education/Experience: - High school diploma or GED required. - 1-2 years call center or customer service experience required. What are some preferred/nice to have skills the manager is looking for? A strong work ethic with a solid record of dependability is crucial. As a Crisis Intake team missed shifts are challenging to fill. Broad retail experience is beneficial. Communication skills across a variety of channels including Outlook Teams Phones etc. Interview Process Overview: Interviews will be with at two or three people. Usually with someone who is not directly related to the work to give us broader perspective of the candidates. Skills customer support, microsoft windows, crisis management Top Skills Details customer support,microsoft windows Additional Skills & Qualifications - Verbal and written communication or documenting to ask questions on more detail - Analytical/problem solving – e.g. law enforcement issue guidance - Multitasking – Experience Level Entry Level Job Type & Location This is a Contract position based out of Minneapolis, MN. Pay and Benefits The pay range for this position is $26.00 - $27.57/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Minneapolis,MN. Application Deadline This position is anticipated to close on Jan 27, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.