**_Please note: This role is not eligible for Work Visa sponsorship, either currently or in the future._** **_This position follows our hybrid workstyle policy: Expected to be in a Raymond James office location a minimum of 10-12 days a month._** **Key Responsibilities:** + Administer and enhance enterprise monitoring platforms including Dynatrace, Datadog, SevOne, Splunk, and Oracle Enterprise Manager + Partner with IT Architecture and application owners to define monitoring requirements and onboard new services + Lead platform upgrades, feature rollouts, and configuration improvements + Build automated monitoring setups and standardized instrumentation + Create dashboards and visualizations that give teams clear, actionable insights + Improve alert quality, reduce noise, and strengthen triage processes + Train internal teams on monitoring tools, best practices, and new capabilities + Support daily operational tasks and platform health checks **Required Skills:** + Hands-on experience with Dynatrace, Datadog, Splunk, or similar enterprise monitoring tools + Strong understanding of observability concepts including metrics, logs, traces, APM, and synthetic monitoring + Experience designing dashboards, tuning alerts, and onboarding complex applications + Ability to automate processes using scripting or configuration tools + Strong analytical and problem-solving skills with the ability to interpret monitoring data + Excellent communication skills and experience working across multiple technical teams **Preferred Qualifications:** + Experience supporting large, distributed, or hybrid enterprise environments + Familiarity with cloud platforms such as AWS or Azure + Background with auto-remediation workflows, AIOps concepts, or event correlation tools + Knowledge of ITIL processes or operational support environments **Why You Will Love This Role:** + You will influence the direction of our monitoring strategy and tooling + You will help build automation that reduces toil and improves team efficiency + You will increase visibility and stability across mission-critical applications + You will work with modern monitoring and observability technologies + You will collaborate with strong engineering, architecture, and operations teams