Welcome page Returning Candidate? Log back in! Monitoring and Response Center Agent Job Locations US-MI-Grand Rapids Requisition ID 2025-1410148 Category (Portal Searching) Administrative Business Unit AUTS Overview

Join Allied Universal® Technology Services, a global leader in transforming the security industry. We integrate advanced technology — video surveillance, electronic access control, alarm monitoring and augmented solutions with physical security to help people feel safe. Whether you’re an installation technician, service technician, engineer, or project manager, you’ll discover rewarding opportunities to grow your career as part of a valued team.

 

Apply today and be phenomenal—build a meaningful career while protecting what matters most through innovative security technology.

Job Description

Allied Universal® is hiring a Security Intervention Specialist. The primary function of the Security Intervention Specialist is to monitor surveillance of all security and CCTV monitors on the facility and surrounding grounds, respond to event-driven alarms in a timely and effective manner, and document any activity and contact support systems in the event of an emergency.

 

Location: Full-time on-site at office in Grand Rapids, MI

 

Pay: $18.00 per hour

 

Shift Available: 2nd shift (3pm-11pm), at least 40 hours per week

 

Mandatory Paid Training: Monday through Friday 8:00am-5:00pm for the first two weeks

 

RESPONSIBILITIES:

Monitor a variety of live video footage and location dashboards for signs of suspicious or ongoing criminal activity, such as burglary, loitering, trespassing, and high-stress situations; follow client-specific protocols as neededAnalyze, assess, and respond to system-generated alerts and event notifications promptlyInitiate outbound calls or emails to notify customers, law enforcement, first responders, and management of critical events requiring their attention or response; prioritize and route emergency calls to appropriate first respondersAnswer inbound calls regarding customer inquiries and respond as necessaryPrepare comprehensive post-situational reports and logs for customer distribution

QUALIFICATIONS (MUST HAVE):

High school diploma or equivalent (e.g., GED)Must be able to obtain a TOPS Alarm System Monitoring License as part of our paid on-the-job trainingMinimum of one (1) year of experience in dispatching, security, customer service, or call center roleMust be capable of working in a high-stress environment and effectively communicating, particularly during critical, life-or-death emergency situationsAble to maintain high alert and use critical thinking to monitor customer sites and respond to any emerging situationsProficient in the basics of Microsoft Excel, Microsoft Outlook, and Microsoft Teams

PREFERRED QUALIFICATIONS (NICE TO HAVE):

Previous experience troubleshooting CCTV security systems or controlling camerasMinimum of two years’ experience in law enforcement, security, or the military

BENEFITS:

Medical, dental, vision, basic life, AD&D, and disability insuranceEnrollment in our company’s 401(k)plan, subject to eligibility requirementsEight paid holidays annually, five sick days, and four personal daysVacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

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Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

 

If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

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