Introduction Avanade is seeking a highly motivated and customer-focused Modern Work Architect to deliver Microsoft Unified Support services. Come join us This role focuses on enabling customer success through deployment and optimization of M365, Exchange and Active Directory. Fluency in Chinese (Mandarin) is mandatory to engage effectively with enterprise customers. What you’ll do * Possess deep technical expertise in at least one technical specialty and can solve complex technical problems through sound, creative troubleshooting. You will also need to be able to examine possible workarounds and escalations as required. * Set an example of excellence as a Microsoft representative, enhancing the company's image and reputation through your credibility, preparation, commitment, and first-class delivery. * Demonstrate strong communication skills; ability to develop strategic on-going customer relationships, gain trust and respect for the company. Engineers must also possess strong technical writing, presentation and training skills. * Enjoy team work, and actively contribute to their peer group as well as our customer account teams. * Communicate at all levels from CIO to the technical staff on the ground. Skills and experiences * 6+ years of experience in consulting, technical solution architecture, or Unified Support. * Strong enterprise customer engagement experience in: * Microsoft 365 * Microsoft Exchange & Active Directory * Microsoft Exchange Server & Exchange Online * Strong communication and presentation skills in Chinese (Mandarin). * Experience managing complex customer engagements and critical incidents. About you Preferred skills: Microsoft Exchange & Active Directory General: * Technical experience with on-premises and hybrid infrastructures, architecture designs, deployment, troubleshooting, and technology management. * Understanding of Microsoft’s Modern IT Architecture and Strategy * PowerShellScripting experience Microsoft Exchange Server & Exchange Online * Deep understanding in Exchange server and hybrid architecture 20162019 * Deep troubleshooting skills with Exchange server and hybrid Exchange environments * Designing & implementing services of MS Exchange server (2016, 2019) such as: High availability (DAG), Public Folders, Mail Flow, Disaster Recovery, Managed Availability, Messaging Policies, Compliance, Configuring Reporting & Logging * Designing and implementing Exchange Online and hybrid Exchange environments, including Hybrid Configuration Wizard (HCW), Federation, Mail Flow, hybrid Free/Busy, hybrid delegation/permissions and mailbox migrations * Experience in assessing Exchange Servers, health checks of existing solutions, provide best practice recommendations, guidance on clients, supporting customers on their operations in Exchange environments which includes change, release, performance, and availability management. * Experience with Exchange migrations, upgrades, and optimizations. * Deep understanding in SMTP * Experience and skills with Failover Clustering * Experience with PowerShell scripting * Experience in Exchange Online Protection (EOP) and Defender for Office * Proven track record in successfully planning, deploying, operating, and optimizing on-premises and hybrid environments Identity related requirements: * Deep understanding in Active Directory architecture * Experience in Entra ID and Entra Connect * Experience in designing and implementing Active Directory * Experience in backup and restore Active Directory * Experience in troubleshooting Active Directory Enjoy your career Some of the best things about working at Avanade: * Opportunity to work for Microsoft’s Global Alliance Partner of the Year (14 years in a row), with exceptional development and training (minimum 80 hours per year for training and paid certifications) * Real-time access to technical and skilled resources globally * Dedicated career advisor to encourage your growth * Engaged and helpful coworkers genuinely interested in you Find out more about some of our benefits [1] Employee Benefits at Avanade | Avanade A great place to work As you bring your skills and abilities to Avanade, you’ll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and communities. You’ll join a community of smart, supportive collaborators to lift, mentor, and guide you, and to lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It’s all here, so take a closer look! We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Visit our [2] Inclusion & Diversity page Create a future for our people that focuses on: • Expanding your thinking • Experimenting courageously • Learning and pivoting Inspire greatness in our people by: • Empowering every voice • Encouraging boldness • Celebrating progress Accelerate the impact of our people by: • Amazing the client • Prioritizing what matters • Acting as one To learn more about Avanade check out these links: [3] LinkedIn [4] Inside Avanade Blog [5] Avanade Careers References Visible links 1. https://www.avanade.com/en/career/benefits 2. https://www.avanade.com/en-us/about-avanade/inclusion-and-diversity 3. https://www.linkedin.com/company/avanade 4. https://www.avanade.com/en/career 5. https://www.avanade.com/en/career We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Avanade believes that all persons are entitled to equal employment opportunities, and we do not discriminate against our employees, applicants, or job seekers because of their race, color, gender, religion, national origin, disability, veteran status, age, marital status, sexual orientation, genetic information, gender identity, or any other protect group status as defined by law.