Complete Description:
The Office of the Chief Technology Officer (OCTO), which the central technology organization of the District of Columbia Government is seeking a Senior Mobility consultant with a proven track record of deploying MDM and MAM solutions for large commercial or Government entities.
OCTO is seeking a Senior Mobility Consultant to provide engineering services, advanced technical support, troubleshooting, monitoring and management of the enterprise Mobile Device Management (MDM) AirWatch Infrastructure. The Senior Mobility Consultant will also be responsible for managing the OCTO Mobility R&D lab and working with the various MDM vendors and Mobile Security vendors.
The Senior Mobility Consultant will also be responsible for working with various DC Government agencies and the Mayor’s office to make sure that OCTO’s BYOD (Bring Your Own Device) policies and OCTO’s GFE (Government Furnished Equipment policies) are always up to date and are implemented across the enterprise.
Additionally, the Senior Mobility Consultant will be responsible for addressing trouble tickets that Tier-2 Helpdesk is unable to resolve, and coordinating with the Unified Communications and Directory Services teams as needed. The Senior Mobility Consultant will also be responsible for enterprise wide distribution of mobile applications. As well as establishment and ongoing upkeep of technical documentation as needed to support the MDM environment and the associated MDM policies and procedures.
Responsibilities/Duties include, but are not limited to:
• Perform console configuration as required to support mobile device management.
• Assist with day-to-day enrollment provisioning monitoring of devices.
• Provide recommendations for optimization and assist with implementation of any improvements identified.
• Plan and coordinate upgrade and maintenance activities for the Airwatch environment.
• Assist with tracking, monitoring, and troubleshooting as necessary.
• Provide direct support for Level 1 / Level 2 help desk resources.
• Ad-Hoc Training for DC Government’s MDM administrators.
• Assist with tracking, monitoring, and troubleshooting as necessary.
• Provide post-implementation support services as required.
• Assist with configuration and roll-out of devices for District agencies.
• Administer Health Check Audits.
• Provide post-implementation support services as required.
Behavioral Characteristics:
Must possess good communications skills, be organized, have ability to define and socialize new processes, able to effect change in a dynamic environment, comfortable working at many org levels, & must be team-oriented, performance-oriented.
Skill
Required / Desired
Amount
of Experience
Expertise Rating
Expert working knowledge with AirWatch technology
Required
3
Years
3 - Expert
Experience supporting security of MDM solutions including implementation of MDM security policies
Required
5
Years
3 - Expert
Experience supporting server infrastructure for MDM and MAM solutions
Required
5
Years
3 - Expert
Experience troubleshooting and MDM and MAM deployments
Required
5
Years
3 - Expert
Experience with AirWatch, MobileIron and XenMobile MDM
Required
3
Years
3 - Expert
Experience with Good For Enterprise / Good Dynamics
Required
4
Years
3 - Expert
Experience with VDI and MDM integration
Highly desired
3
Years
2 - Proficient
Full-range mobility experience
Required
2
Years
2 - Proficient
Experience with Active Directory, Exchange, SharePoint, Lync and SQL Server
Required
6
Years
2 - Proficient
Master Degree in Computer Science or Information Systems
Highly desired
4
Years
2 - Proficient
Experience with MDM architecting and deploying mobile device management solutions
Required
4
Years
3 - Expert
Understanding of NFPA/NEC documents, EIA/TIA standards, building codes and safety practices.
Highly desired
3
Years
2 - Proficient
Demonstrates experience and understanding in technology, reporting applications and system-based processes
Required
3
Years
3 - Expert