**Job Description** The Mobility Endpoint Management Lead provides operational leadership for enterprise mobile and endpoint services for a federal customer. This role manages Tier 2 and Tier 3 mobility support staff and ensures consistent, highquality service delivery, process compliance, performance tracking, and stakeholder communication. The Lead is responsible for daily operational oversight, workload coordination, escalations, service analytics, and Power BI reporting for both the Mobility Service Center and Collaboration teams. This position is not engineeringheavy; the focus is on leadership, operational management, analytics, communication, and service governance. **Required Education, Experience, & Skills** **Team Leadership & Operational Oversight** + Lead and coordinate Tier 2/Tier 3 mobility support staff to ensure stable service operations. + Monitor team performance, workloads, and SLAs; identify and drive service improvements. + Maintain SOPs, process documentation, standards, and reference materials. + Drive workflow optimization and continuous improvement opportunities. + Provide coaching, feedback, and leadership guidance to staff. **Endpoint & Mobility Operations Governance** + Oversee operational processes for Intune-managed iOS, Android, and IoT devices (e.g., Crestron/MTR). + Ensure staff consistently execute device enrollments, compliance checks, profile updates, and lifecycle tasks. + Maintain governance and alignment with established MDM/MAM policies and configuration baselines. + Coordinate cross-team dependencies with Cloud, Collaboration, Security, and Network teams. + Track operational impacts of mobility policies and surface risks proactively. **Reporting, Analytics & Power BI Support** + Build, maintain, and enhance Power BI dashboards covering inventory, compliance, trends, and KPIs. + Provide additional Power BI reporting support for Collaboration (Teams/M365) metrics. + Deliver data-driven insights, operational summaries, and leadership-ready reporting. **Operational Support & Escalation Management** + Coordinate escalation handling with engineers and support teams; ensure timely resolution. + Participate in reviews of complex issues and facilitate communication between technical teams. + Ensure accurate documentation of decisions, processes, and configuration standards. **Governance, Security & Compliance** + Ensure mobility operations adhere to federal security and compliance standards. + Support audits, reporting requests, compliance reviews, and operational tracking. + Ensure enforcement of mobility policies through governance and oversight mechanisms. **Stakeholder Engagement & Communication** + Serve as the primary operational point of contact for mobility service updates and status. + Communicate risks, impacts, recommended improvements, and executive-level summaries. + Engage with service owners and end users to improve experience and service consistency. **Preferred Education, Experience, & Skills** **Required Skills & Experience** + Experience leading mobility or endpoint support teams or helpdesk operations. + Strong understanding of enterprise mobility operations from an operational or program management perspective. + Ability to build and maintain Power BI dashboards and interpret operational metrics. + Demonstrated experience in process improvement, workflow optimization, and performance monitoring. + Strong communication skills and the ability to translate technical information for leadership. + Experience supporting federal programs or regulated environments. **Preferred Qualifications** + Experience working in Microsoft GCC/GCC High environments. + Familiarity with mobility governance concepts (compliance, access controls, security baselines). + Experience collaborating with Cloud, Collaboration, and Security teams. + Relevant certifications related to program management, analytics, or mobility governance. **Pay Information** Full-Time Salary Range: $132962 - $226035 Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience. Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20 hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics. **Mobility Endpoint Management Lead** **121980BR** EEO Career Site Equal Opportunity Employer. Minorities . females . veterans . individuals with disabilities . sexual orientation . gender identity . gender expression