Industry/Sector

Not Applicable

Specialism

IFS - Internal Firm Services - Other

Management Level

Senior Associate

Job Description & Summary

At PwC, our people in talent and development focus on finding, deploying, training and enabling talent through talent identification and enhancing employee skills and knowledge, fostering a culture of continuous learning and professional growth. These individuals collaborate with subject matter specialists and project teams to strategize effective ways to locate, assess, educate and train employees, in line with market developments and firm strategy.

Those in cross border mobility at PwC will focus on implementing and administering policies for international assignments, facilitating accurate payment of allowances and compliance with tax regulations, as well as coordinating administrative tasks related to expatriates to facilitate compliance with government regulations.

Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

Respond effectively to the diverse perspectives, needs, and feelings of others.Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.Use critical thinking to break down complex concepts.Understand the broader objectives of your project or role and how your work fits into the overall strategy.Develop a deeper understanding of the business context and how it is changing.Use reflection to develop self awareness, enhance strengths and address development areas.Interpret data to inform insights and recommendations.Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

The Opportunity

A career in People Operations, within Business Services, delivers transactional and strategic support across the entire human capital lifecycle. You’ll focus on helping the local offices in driving the Firm’s people strategy, creating a unique people experience for each individual, and supporting our Firm-wide values by working with the core competencies that measure and drive individual and Firm-wide success in the marketplace. Our Human Resources teams support initiatives and programmes across 8 enablement teams; Talent Acquisition Enablement, Deployment Enablement, Talent Enablement Center, Third party Enablement, People Operations Enablement, Mobility Enablement, People Technology, People Operations Delivery and Solutions CoE. 

Responsibilities

Resolving and escalating issues from the business, employees, and/or vendors providing quality feedback through issue resolution; Managing team members in the execution of their operational tasks, including but not limited to, invoice processing, inter-firm billing, performing operational audits, managing ticket queue and mailbox  Handling escalated emails and tickets from employees, recruiters and Talent Consultants within agreed upon SLAs, utilizing resources (team members, knowledge documents, etc) and exhibiting judgment and critical thinking skills Preparing reports and analyses for the Global Mobility program utilizing large and complex data files Writing, communicating, facilitating, and presenting cogently, to and/or with stakeholders and internal employees and management, including leveraging relevant technology, such as Workday, Microsoft, Google and other firm sponsored web-based technologies. Leveraging technology to continuously improve operations and streamline processes Participating and collaborating with the team on special projects, as needed 

What You Must Have

High School Diploma3 or 4 years of relevant experienceOral and written proficiency in EnglishStrong communication skillsPeople management skillsAdvanced knowledge of MS Office tools (Excel included) and Technology-oriented skillsUnderstand the importance of have a correct information managementKnowledge of Information Security and Data Protection Correct Information Security Management 

What Sets You Apart

Knowledge of Workday, SAP, Power BI and AlteryxRelevant HR experienceUnderstanding of Global Mobility processesClient-facing skills

All qualified applicants will receive consideration for employment at PwC without regard to ethnicity; creed; color; religion; national origin; age; disability; neurodiversity; sexual orientation; gender identity or expression; marital; or any other status protected by law. PwC is proud to be an inclusive organization and equal opportunity employer. 

Travel Requirements

Not Specified

Job Posting End Date