UPMC Health Plan is hiring a full-time Mobile Professional Care Manager to join the Community Team. This role will work standard daylight hours Monday – Friday. This position works in a hybrid structure with time spent working remotely, travelling in the community in Blair County and parts of Cambria County, and occasional attendance in the office in downtown Pittsburgh (as needed). Mileage reimbursement is provided at the IRS rate.

The Mobile Professional Care Manager assists UPMC Health Plan members who require care coordination and conducts assessments that include behavioral, clinical, social, and environmental concerns or needs. Members will be followed in their community, place of residence, and in facilities. The Mobile Professional Care Manager will coordinate programs, services, and facilitate communication between the member’s physicians, physical and behavioral health clinicians, and community-based services.

Responsibilities:

Conducts face-to-face member assessments by visiting the member in the member’s community, place of residence, or facility. Conduct on-site hospital coordination for discharge planning with facility staff if needed. Coordinate with member’s physicians to ensure follow-up and coordination of care Collaborates with providers and others in order to obtain initial assessment, treatment planning and aftercare planning for members. Conducts member assessments identifying behavioral, clinical, social, and environmental concerns and needs. Facilitates linkages for members and families between primary care and behavioral health providers and other social service or provider agencies as needed to develop and coordinate service plans. Ensures that cases are managed and documentation is within established timeframes in accordance with departmental standards. Participates in case conferences, interagency and provider treatment planning and departmental meetings. Makes referrals and provides expertise regarding community and governmental agencies. Assesses member’s knowledge of their clinical condition and the need for further education Implements appropriate clinical interventions to ensure optimal clinical and quality outcomes for members. Develops specific outreach plans for assigned members who do not maintain regular contact with their medical or behavioral health provider as recommended contributing to frequent crises, recidivism, and interfering with maximum benefit from available care. Receives and responds to complex and crisis calls. Coordinates care and services across the continuum of care with case management, physicians, pharmacy, behavioral health, and other providers or health plan departments as appropriate. Identifies barriers to care and develops specific integrated plan of care in collaboration with the member, family, provider, and UPMC Health Plan staff. Maintains contact with and refers members to community based case management services as appropriate. Identifies provider issues and recommendations for improvement. Demonstrates knowledge of clinical treatment, case management and community resources.