Job Description

​What is the opportunity?

RBC’s Mobile Banking channel is the primary digital channel for our customers and the bank, among the top 25 digital leaders globally with #1 customer satisfaction in North America, serving 8 million active users. As RBC Mobile Banking writes the new journey where we want to host more conversations with our clients understand their needs to lead them, to nurture them, to qualify them towards the different RBC value propositions to ensure we drive business outcomes keeping the highest levels of client satisfaction. In this role, you will be leading a team of product managers responsible for defining the strategy and the outcomes and working with a delivery team consisting of project managers, design, software engineers, and quality engineers.

What will you do?

Define the strategy for a mobile channel product portfolio, to answer the why, the what, and the how. 

Define and collaborate with their partners to create a strategic product roadmap that will be stemmed from the strategy work. 

Identify in the roadmap what products will require a go-to-market strategy and work with the corresponding partners (marketing, analytics, etc) to ensure the outcomes and objectives are achieved.

Define, develop, and implement OKRs for the portfolio with a clear connection with mobile OKRs and the products powering them.

Install a rigorous practice in the team to review the OKRs and have product discussions about the impact on the outcomes. Work with analytics partners to develop the OKRs and make them accessible to the rest of the mobile team and leadership.

You will be a people leader for a group of product managers and project managers where you are expected to lead through the RBC values but also become an inspirational leader.

Mobile Channel being a horizontal, partnership and managing different stakeholders is expected. 

What do you need to succeed?

Must-Have:

Bachelor's degree in Business Administration, Information Technology, or Arts and Science

2-4 years of experience as a digital product manager.

Proven experience in shipping products to market and managing a product portfolio.

A high level of strategic thinking is required, to map client problems to business outcomes.

Empathy to understand client needs and collaborate with design and client research teams.

Working experience leading delivery teams using a variety of project methodologies (iterative waterfall, Agile)

Experience managing teams of 15+ people within a matrix environment.

Understanding of software products and development.

Excellent verbal and written communication skills are required to manage communications with all stakeholders and to communicate different content, from strategies to issue resolution or go-to-market strategies.

High level of analytical thinking to identify client problems and mapping them to business outcomes.

High level of general management skills including, but not limited to, leading, negotiating, communicating, and team building.

Nice to Have:

Previous RBC or Financial Services experience would be an asset

Previous experience managing products on mobile apps would be an asset

Knowledge of business P&L and portfolio/project finance.

MBA would be an asset.

Certification in Technology or Computer Science would be an asset

Positive attitude, highly collaborative, and has an affinity towards people and helping the team

Gains trust and is in return trusted

Exudes calm in states of constant ambiguity and change

Comfortable being in constantly uncomfortable project and release states

Extremely organized

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference in our communities, and achieving mutual success.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, and stock where applicable. 

Leaders who support your development through coaching and managing opportunities 

A startup-like environment with all the job security of the number one financial institution. 

Ability to make a difference and lasting impact 

Work in a friendly, dynamic, collaborative, progressive, and high-performing team. 

A world-class training program 

Fun and supportive environment that values personal aspirations as much as the results to be delivered. 

#LI-POST

Job Skills

Agile Methodology, Business Case Design, Business Oriented, Codes of Conduct, Communication, Decision Making, Digital Channels, Leadership, Long Term Planning, Mobile Banking, Mobile Products, Objectives and Key Results (OKRs), People Management, Process Management, Product Management, Product Roadmapping, Risk Management, Software Product Management, Software Quality Assurance (SQA), Strategic (Inactive), Teamwork, Time Management

Additional Job Details

Address:

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-08-05

Application Deadline:

2025-08-31

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.