Summary The Mobile Mammography Driver/Operator will be responsible for transportation in non-emergent settings to the appropriate location as assigned. Essential Duties and Responsibilities These duties and responsibilities described below represent the general tasks performed on a daily basis; other tasks may be assigned. + Perform a variety of tasks to support the operations of Mobile Mammography. + Drivers must comply with all the rules of the Department of Transportation. Keep accurate records of their hours and miles driven, fuel their trucks and inspect them daily. + Driver is responsible for planning, mapping out and communicating with the team on departure / arrival time of unit. + Driver is responsible for the overall maintenance and upkeep of the mobile mammography unit. + Driver is responsible for maintaining supplies stocked on unit. + Responsible for decision making when parking and securing unit out in the field. + Responsible for communicating with the Administrative Coordinator / Director of any potential safety concerns with events. + Greet, schedule, verify insurance information and facilitate access to additional services and care providers as needed. + Function in a multi-disciplinary environment that requires excellent customer service skills. + Responsible for order entry process, guest relations, medical record maintenance / analysis and various clerical duties. + This position requires a great deal of flexibility including possible extended hours based on the amount of travel per event including patient volumes. + Maintains and operates vehicles according to the company policies and all applicable laws. + Responsible for cleaning the unit, inside and out for next day’s event. + Provide a level of security to the unit while stationary + Utilize the Hospital Information System accurately while performing all functions assigned to this job classification + Attend required hospital-wide orientations, meetings, and in-services + + Manage registrations for patients for various hospital services; meet patient access scorecard standards by registering patients in less than 10 minutes and maintaining a wait time of less than 10 minutes, when applicable + Interview and accurately collect patient information and demographics for various hospital services; meet patient access scorecard standards by meeting accuracy rate as defined in annual goals and ensuring accuracy in medical record selection + Use knowledge to verify, review, and coordinates benefits on behalf of patients; meet Patient Access Scorecard expectations for insurance verification rate + Manage payments at point-of-service, conduct cash receipting, and post payments; point-of-service collection expectations are on the patient access scorecard + Assist patients with financial clearance of accounts by communicating financial responsibility through estimates, setting up payment plans, and/or providing referrals to financial counselors + Manage accounts in order to meet Patient Access Scorecard standards of productivity + In addition to daily account authorization reviews, identify high risk admissions/registrations, obtain, and complete necessary authorizations and notifications of admissions from patients; meet patient access scorecard standards by reducing denial rates + Assist with training of new staff as well as share departmental knowledge and provide assistive training with teammates + Manage scanning for the patient medical record as required + Provides courteous service to all stakeholders (patients, patient families, teammates, other department staff, etc.) by resolving stakeholder problems, responding to inquiries, and following up in order to develop and strengthen customer relationships and maintain effective interdepartmental communication; level-of-service and demonstrated patient commitment are connected to the patient access scorecard, the patient satisfaction scorecard, and patient access department policies + Comply with governmental regulations in reference to healthcare, billing, the Health Insurance Portability and Accountability Act (HIPAA), and patient access department policies and procedures + Demonstrate knowledge of ICD coding requirements and other billing rules + Promote continuous process and quality improvement processes by sharing and providing ideas and solutions to teammates and supervisors and attending staff meetings; maintain educational requirement, and participate in new learning opportunities + Demonstrate an awareness of appropriate confidentiality rules and regulations and act accordingly + Actively participate in service recovery and customer service activities to ensure a superior customer contact + Attend required hospital-wide orientations, meetings, and in-services + Demonstrate a commitment to flexible work scheduling when necessary to ensure patient care Education and Experience Minimum Required Education: High school diploma or equivalent Experience: At least 2 years of CDL Tractor Trailer driving experience or equivalent experience. Must provide a current (14 days or less) DMV driving record during interview. Individual should not have negative points or any moving violation with in the past 2 years. Preferred experience in hospital, Emergency Room, or medical office registration with an extensive working knowledge of medical terminology Certificates, Licenses, Registrations Required: CDL – A or CDL – B. BLS required within 30 days of hire date