Position Summary

Oversee the overall technical operation, including service center related repair processes and KPIs. Support the daily work of service partners and contact center with L1&L2 support and trainings. Support the HW and SW development of Samsung products with onfield experience including repairs, logs and product tests.

Role and Responsibilities

Take part in customer service related projects and monitor the service centers’ performance in the related projectsIncrease the value of Samsung brandMaintain and increase the satisfaction of Samsung’s customersSupport the pre-sales and after-sales operationsOptimize service related costs, maintain and increase the quality of service and customer serviceSupport the daily work of Samsung service centers and Customer Service Department

Main responsibilities

Create training materials, organize and provide trainings for the representatives of service centers and contact centerContinuous technical support for all participants of after sales operationVisit the service partners and contact center regularly, check and ensure their process continuously, support their activity with all necessary data and informationSupport all value added products related projects and its technical issuesProvide technical support for related sales departmentsGet to know, test new products and solutions, attend trainings held by EHQ/HQParticipate in fulfilling the customers’ requests and in increasing the customer satisfactionFeedback technical problems coming from service partners and contact center to EHQ & HQ, keep contact and benchmark with technical support specialists in other subsidiariesPrepares technical related analysis and reports to make visible repair trends and quality issues

Skills and Qualifications

Requirements

1-2 years' experience in related field (technical field, service etc.)OR BA/BSC degree in electrical engineeringFluent communication skills in Hungarian and English is a mustAdvanced skills in Excel, Word and Power PointAbility to handle own projectsMulti-tasking abilityStructured and organized way of working

Life at Samsung

Modern office facilities with weekly ‘’breakfast day’’ and various office eventsHybrid working model 3:2 (home office up to 2 days per week) Flexible working hoursPrivate health- and life insuranceCafeteria systemSmartphone and mobile costs coveredEmployee discount programseLearning platformLocal and regional training opportunities

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