Middle Office Manager - NAM shift is an intermediate management level position responsible for leading and supervising a medium sized unit of support employees, in coordination with the Transaction Capture team. The overall objective of this role is to improve processes, interpret data, prepare reports, and minimize bank risk through ensuring adherence to audit and control policies. **Responsibilities:** + Provide analytical and administrative support to Front Office Sales and Trading specifically around derivatives and securities transactions + Maintain position records in coordination with the traditional trading desk assistant and / or trade processing functions + Support trade capture management, Front to Back reconciliation, operational risk identification, trade confirmation and settlement forecasts + Contribute to the development of new techniques related to the trade life cycle, and the improvement of processes and workflow for the area + Resolve complex trade flow problems through an in-depth evaluation of procedures and industry standards + Contribute to change-the-bank projects and offers advanced solutions + Escalate control gaps and issues to leadership and implement procedures and solutions to mitigate risk and analyze trade related information in complicated and unique situations to resolve issues, such as affirmation, confirmation and reconciliation + Assume informal/formal leadership role within the team, and coach and train new recruits, and provide guidance and support to junior staff **Qualifications:** + 5-8 years of experience in a related role + Subject Matter Expert in one or more specific skill sets, business areas or products + Demonstrated project management skills + Ability to work under pressure and manage to deadlines + Ability to work in a fast-paced environment + Consistently demonstrates clear and concise written and verbal communication + Attention to detail and intermediate problem solving skills + Bachelor’s degree/University degree or equivalent experience ------------------------------------------------------ **Job Family Group:** Operations - Transaction Services ------------------------------------------------------ **Job Family:** Transaction Capture Services ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ **Most Relevant Skills** Please see the requirements listed above. ------------------------------------------------------ **Other Relevant Skills** For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)_ _._ _View Citi’s_ _EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy)_ _and the_ _Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf)_ _poster._ Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.