APPLY NOW EMAIL JOB Full Time Charlotte, North Carolina Date posted 01/28/2026 Business unit: Spectrum Business Areas of interest: Call Center, Sales Requisition Number: 2026-69072 SCM200 Spectrum Business This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Do you excel at building strong relationships and delivering solutions that drive business growth? At Spectrum, you’ll engage with medium and large business customers, leveraging your expertise to retain and expand their partnerships through consultative sales and service. By understanding their evolving needs and providing tailored recommendations, you’ll play a pivotal role in enhancing their Spectrum experience and supporting their business success

How You’ll Make an Impact

Foster long-term relationships with new and existing commercial customers, ensuring satisfaction and loyaltyIdentify and address complex communication and network requirements, providing consultative solutions that align with business objectivesRetain customers through effective relationship building, upselling additional Spectrum products and services using proven retention strategiesNavigate customer objections by positioning Spectrum’s product value and pricing, guiding customers toward optimal solutionsAddress business telecom concerns with empathy and tact, acting as a trusted consultant for business ownersManage end-to-end customer relationships, including research, analysis and resolution of billing inquiriesMaintain accurate records in billing and sales systems, processing work orders, credits, adjustments and early termination fees as neede

Working Conditions

Call center environment with dynamic sales and support focus

What You’ll Bring to Spectrum

Required Qualifications

Education

High school diploma or equivalen

Experience

2+ years of sales experience in the technology sector2+ years of business-to-business sales experience with quotasProven track record of exceeding revenue quotas

Skills

Ability to read, write and speak EnglishStrong organizational and discovery skillsAbility to handle high volumes of rejection, demonstrate resilience and persistenceWillingness to learn continuously and be coachableProven success in sales role

Preferred Qualifications

Education

Bachelor’s degree in business administration, Communications, Marketing or related field

Experience

2+ years of experience in customer service or phone salesExperience with billing software such as Salesforce, ICOMS or CSGExperience in telecommunications or sales of premise-based voice and data products

Skills

Knowledge of complex services including Hosted Voice and Cloud Services
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SCM200 2026-69072 2026

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A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
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