Job Title: Microsoft Teams Engineer (M/W/D) Job Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Catalyst team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures. **Role Overview** We are seeking a skilled and motivated Microsoft Teams Engineer to join our domain. The ideal candidate will be an expert in Microsoft Teams, with a strong understanding of its ecosystem including Exchange Online, SharePoint Online, and Entra ID (formerly Azure AD). This role will focus on the design, deployment, and support of Microsoft Teams solutions, including Teams Phone and PSTN connectivity, with a strong emphasis on hybrid and enterprise-scale environments. The role also includes consulting with customers, delivering workshops, and acting as a trusted advisor to help customers overcome their challenges. **Key Responsibilities** + Design, implement, and support Microsoft Teams solutions across the organisation. + Lead and support Teams Phone rollouts, including Direct Routing, Operator Connect, and Calling Plans. + Integrate Teams with Exchange Online, SharePoint Online, and Entra ID to ensure seamless collaboration and identity management. + Manage and troubleshoot Teams-related issues, including voice, video, meetings, and chat. + Support and maintain hybrid deployments involving on-premises and cloud-based Teams infrastructure. + Provide guidance on Skype for Business Server coexistence and migration strategies. + Collaborate with cross-functional teams to ensure Teams solutions align with business needs and security policies. + Document configurations, procedures, and best practices. + Consult with customers to understand their business needs and technical challenges related to Microsoft Teams and its ecosystem. + Deliver workshops and training sessions to educate customers on Microsoft Teams capabilities and best practices. + Act as a trusted advisor to customers, providing strategic guidance and recommendations to optimize their use of Microsoft Teams and related Microsoft 365 services. **Required Skills and Experience** + Proven experience with Microsoft Teams administration and architecture including Teams Phone. + B2+ german language + Strong knowledge of Teams Phone and PSTN integration methods (Direct Routing, Operator Connect, Calling Plans). + Experience with Exchange Online, SharePoint Online, and Entra ID. + Familiarity with Teams Hybrid deployments and migration from Skype for Business. + Understanding of Microsoft 365 security, compliance, and governance features. + Ability to troubleshoot complex Teams and voice-related issues. + Excellent communication and documentation skills. Location: DEU Work-at-Home Dusseldorf Language Requirements: Time Type: Full time **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**