Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. Enterprise End-User Technology Engineer Location: Charlotte, NC (Hybrid) Employment Type: Full-Time Experience Level: 3–5 Years Relocation Assistance: Available **Join Our Enterprise Technology Team as a Microsoft Intune Engineer – Charlotte, NC (Hybrid)** The Role: We're looking for an accomplished engineer to elevate our end-user technology experience across a dynamic, globally distributed enterprise environment. If you're a hands-on leader with deep expertise in Microsoft Intune and a history of executing endpoint management strategies at scale (10,000 - 20,000+ devices), this is your opportunity to make a lasting impact! In this hybrid Charlotte-based role, you’ll be at the forefront of optimizing device performance and user experience across Windows, macOS, tablets, and smartphones. You'll leverage an advanced ecosystem including Microsoft Endpoint Configuration Manager (MECM), Deployment Toolkit (MDT), Apple Business Manager (ABM), and Apple Device Enrollment (ADE), while working with leading hardware solutions from Microsoft, Dell, and Apple. We’re seeking someone with a proven track record of driving enterprise IT modernization initiatives—an expert who understands the full technical landscape and thrives in cross-functional collaboration to deliver scalable, innovative results. Project Experience Requirements: • Leading enterprise-wide Windows 11 upgrade programs using Microsoft Intune, including strategy development, deployment execution, and post-implementation support • Designing and managing OS patching frameworks using Intune, ensuring compliance, automation, and global scalability • Creating and deploying complex device profiles, such as kiosk mode configurations, through Intune AutoPilot, tailored to diverse use cases across global locations • Building and maintaining custom dashboards using Azure Monitor and Microsoft Graph to support IT Operations documentation (KBAs) and align with ITSM Continual Service Improvement (CSI) models • Driving comprehensive migration efforts from legacy Active Directory Group Policy and Microsoft MECM configurations to Microsoft Intune, with a focus on implementing compliance controls, configuration standardization, and enterprise-wide reporting capabilities Core Responsibilities: • Design, implement, and manage end-user technology solutions across various devices, including PCs, MacBooks, Tablets, and Smartphones. • Utilize enterprise tools such as Microsoft Intune, Microsoft Endpoint Configuration Manager, Microsoft Desktop Toolkit, and Apple Business Manager. • Engineer the implementation of applications and provide ongoing support using enterprise tools within the hardware technologies delivered. • Focus on enterprise solution engineering by providing comprehensive, documented information to support technical solutions. • Collaborate with various teams, including Enterprise Architects, Service Desk, Tier 2 Support Technicians, CyberSecurity, and other functions as needed, to ensure efficient and effective technical support and implementation. • Develop and maintain technical documentation, standard operating procedures, and architectural diagrams to support end-user technology solutions. • Work with end users to understand how technology is being used to provide solutions that meet business needs within the company standards and technology portfolio. • Manage all components of application packaging, including the ability to reverse engineer existing packages to meet company standards, evolving functionality, and business needs. • Support virtual solutions such as Microsoft Azure Virtual Desktop (AVD) and Windows 365. • Navigate and implement enterprise security models using EPM, PAS, PIM, and other Role-Based Access Control (RBAC) designs. • Participate in mergers and acquisitions, engaging with consultants and vendors to support carving out divestiture and fold-in acquisition actions. • Manage incidents, perform issue problem management to prevent issues, and support current state operations. • Stay current with supported technologies and processes to proactively map out changes that support current technical solutions. • Support a large, publicly traded, global enterprise, with a commitment to being on call 24/7 to address any critical issues. • Ensure compliance with organizational standards and security policies. Required Qualifications: • Bachelor’s degree in information technology, Computer Science, or equivalent work experience • Proven experience in end-user technology management, particularly with Microsoft, Dell products. • Strong proficiency with enterprise tools such as MS Intune, MECM, MS MDT, Apple ABM, and Apple ADE. • Extensive experience in Tier 3 engineering roles, focusing on enterprise solution engineering. • Excellent documentation skills, with the ability to create detailed technical documents and architectural diagrams. • Strong collaboration skills, with the ability to work effectively with various teams, including Enterprise Architects, Helpdesk, Servicedesk, Tier 2 Support Technicians, CyberSecurity, and more. • Proactive problem-solving skills and attention to detail. • Strong communication skills, both written and verbal. • Ability to empathize with end-users and understand their needs, acting as a business solutions analyst. • Expertise in managing all components of application packaging, including the ability to reverse engineer existing packages for repackaging according to company standards. • Experience in supporting virtual solutions like Windows 365 and Azure Virtual Desktop (AVD). • Familiarity with enterprise security models, including EPM, PAS, PIM, and other Role-Based Access Control (RBAC) designs. • Experience participating in Mergers & Acquisitions and engaging with consultants and vendors to support related actions. • Willingness and ability to be on call 24/7 to support a global enterprise. • Experience in scripting and automation, particularly with PowerShell or similar tools. • Understanding of cybersecurity principles and best practices. Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world. At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.   Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation