MHTL Intensive Case Manager - Health Professional III Print (https://www.governmentjobs.com/careers/colorado/jobs/newprint/5082706) Apply  MHTL Intensive Case Manager - Health Professional III Salary $64,728.00 - $77,688.00 Annually Location Pueblo, CO Job Type Full Time Job Number IIC-06957 9/16/2025 Department Colorado Department of Human Services Division OBH (Office of Behavioral Health) Opening Date 09/16/2025 Closing Date 9/30/2025 11:59 PM Mountain FLSA Determined by Position Type of Announcement This position is open only to Colorado state residents. Primary Physical Work Address 183 South Wiggins Drive, Pueblo West, CO FLSA Status Exempt; position is not eligible for overtime compensation. Department Contact Information jerusalen.marshall@state.co.us Salary Note Although the full salary range for this position is provided, appointments are typically made at or near the range minimum. How To Apply Please submit an online application for this position at https://www.governmentjobs.com/careers/colorado. Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed. + Description + Benefits + Questions Department Information This position is open to Colorado residents only This position will comply with OCFMH/Mental Health Transitional Living Homes current working arrangements. Please note: Work arrangements are subject to change at any time. About the Mental Health Transitional Living Homes The CDHS Office of Civil and Forensic Mental Health’s Transitional Living Homes Program was created to increase bed capacity for persons in need of residential behavioral health treatment. House Bill (HB) 22-1303 has authorized new beds to be used for persons needing residential services at a less restrictive level of care and to reduce and eliminate the backlog of such persons in more restrictive settings. HB 22-1303 directs the Department of human services (department) and the Department of health care and Policy Financing to create, develop, or contract to add at least 125 additional beds at mental health residential treatment facilities (treatment facilities) throughout the state for adults in need of ongoing supportive services. The bill also requires that the department renovate a building at the mental health hospital at Fort Logan to create at least 16 additional civil beds for such persons. These beds serve as a step-down option from inpatient care and as a step-up when deemed medically necessary and lower-level of care settings can no longer adequately and safely provide effective care. Description of Job About the Position: This position is responsible for identifying placement resources across the State, establishing relationships with those stakeholders, developing processes to facilitate good and complete referrals, and liaising between the MHTL Homes Team and the placement locations. This position requires specialized knowledge regarding complex systems issues and points of access within those systems. This position will collaborate with the MHTL Homes Team regarding best referral options to ensure good referrals are made, client needs can be met, and cross-entity relationships are strengthened. This position will engage in problem solving and critical thinking to ensure referral submissions are complete, timely, and tracked. It is expected this position will develop working relationships across the MHTL Homes Team as well as potential referral entities. This position is responsible for educating and collaborating with the MHTL Homes Team regarding community resources and proactively identifying and resolving potential barriers. This position will require case coordination skills, identification and development of process and procedure, apply critical thinking and analytical skills, and communicate effectively with others.This will include determining how to create and coordinate tracking processes to ensure timely referral response and ongoing cross departmental training. Lastly, this position analyzes problematic cases by anticipating barriers, assessing each barrier, and reaching conclusions that may result in new internal processes, systems, or education. The role of the Intensive Case Manager includes providing support and education to people with mental illness and to community stakeholders regarding illness and care options in the community. This position begins collaboration with the MHTL Homes Team at time of admission and throughout the course of their treatment. This position facilitates referrals for housing and assists in coordination and linkage of any other resource the individual may need upon discharge (identification cards, social security cards, green cards, birth certificates, vouchers, etc.). This may include completion of various assessments, collaborating on community reintegration plans with clients, etcetera. This position is expected to meet with clients as necessary, monitor progress towards discharge, monitor all discharge referrals, maintain confidentiality, and make site visits to potential referral entities as often as is necessary to both build relationships with the various locations and assess continuity of care. Duties in this position include: Community and Stakeholder Liaison: + Responsible for identifying stakeholder and community resources throughout the entire State of Colorado, establishing relationships, and sharing information. In order to do so effectively, this position engages in site visits in preparation for clients transitioning/discharging to their next step in their treatment, developing educational materials to provide to treatment and placement locations, as well as educational materials to provide to MHTL Homes Team. + Remains in communication with all treatment and placement locations to track bed availability and engage in post-discharge follow up. + Obtains and submit all referral documentation, monitor the progress and outcome of each referral, and provide feedback to the MHTL Homes Team and leadership. + In collaboration with the Admissions & Coordination Team supports streamlined, timely, and appropriate referrals to the MHTL Homes. Discharge and Transition Planning, Placement, & Referrals: + Responsible for knowing what information and materials are required for referrals to each placement location and is tasked with collaborating with the MHTL Homes Team to ensure referral packets are complete and accurate. This information is necessary to prepare clients for discharge from the MHTL Homes services and to ensure clients have the appropriate discharge services in place at time of discharge. Should additional documentation or information be required such as identification cards, green cards, social security cards, etc. + Supports acquisition of those items. Once a referral for discharge is submitted, this position tracks the status of each referral and remains in communication with placement locations until the referral is closed. In order to do so, this position creates effective and efficient mechanisms for tracking and outcomes. + Establishes practices on behalf of the MHTL Homes Team with placement sites that are mutually effective and include documentation needs and timeframes. Throughout the process, this position maintains stakeholder relationships by soliciting feedback regarding processes and goodness of fit of the various clients in their care admitted from the MHTL Homes. + Partners with placement sites across the State and engage in site visits to best learn the facility, establish relationships, and will serve as the liaison should any placement site like to visit the MHTL Home. Develop Protocols and Processes: + Responsible for establishing relationships with community agencies and developing comprehensive contacts to utilize for facilitation of referrals for discharge and transition planning purposes. + Analyzes patient needs and various office services and procedures to develop and implement protocols for the MHTL Homes regarding client placement processes. + Participates in education and training, remains current in multiple system agencies and community entry points, updates internal protocols and processes, and shares resources with MHTL Homes Team. Other Duties as Assigned: + Other duties as assigned Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights Minimum Qualifications: Experience Only: Six (6) years of relevant experience in Behavioral health, mental health, substance use, congregate care settings, residential settings, case management or relevant to the work assigned to this position OR Education and Experience: A combination of related education (Health or Human Social Services degree), and/or relevant experience in an occupation related to the work assigned equal to six (6) years. Preferred Qualifications: + Previous state employee + Experience: Hospital, residential, group home, outpatient settings + Bachelor’s degree in Health or Human Services + Familiarity with mental health diagnoses and various care systems within Colorado. Excellent verbal and written communication skills. Ability to manage sensitive information with discretion and uphold client confidentiality Conditions of employment: + CBI name check and fingerprint check, ICON Colorado court database, Medicare fraud database, Reference Checks, Professional License verification (licensure requirements), Drug Screen, PREA (Division of Youth Services), Trails check (direct contact with children), CAPS (direct contact with adults – Mental Health Institutes, Regional Centers, Veterans Community Living Centers) + Current/Valid and unrestricted US Driver’s License + Due to the juvenile population served at the MHH facilities, incumbents of this position must be at least 21 years of age. + May need to travel to other state locations, transport patients to community appointments + Travel –This position may require travel to the various state-run MHTL Homes and to in-person meetings and/or team building activities. + Former State employees who were disciplinarily terminated or resigned in lieu of termination must: + Disclose that information on the application. + Provide an explanation why the prior termination or resignation should not disqualify the applicant from the current position. + Provide the employee number from the applicant’s prior State employment. Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination and failure to provide this information will disqualify the applicant from future State employment with CDHS. APPEAL RIGHTS: If you receive notice that you have been eliminated from consideration for the position, you may protest the action by filing an appeal with the State Personnel Board/State Personnel Director within 10 days from the date you receive notice of the elimination. Also, if you wish to challenge the selection and comparative analysis process, you may file an appeal with the State Personnel Board/State Personnel Director within 10 days from the receipt of notice or knowledge of the action you are challenging. Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Director's Administrative Procedures, 4 CCR 801, for more information about the appeals process. The State Personnel Board Rules and Personnel Director's Administrative Procedures are available at www.colorado.gov/spb. A standard appeal form is available at:www.colorado.gov/spb. If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within 10 days of your receipt of notice or knowledge of the action: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: 303-866-5038. Phone: 303-866-3300. The ten-day deadline and these appeal procedures also apply to all charges of discrimination. Supplemental Information How to Apply (https://cdhs.colorado.gov/information-for-job-applicants#how-to-apply) The Assessment Process For additional recruiting questions, please contact Jeru Marshall: jeru.marshall@state.co.us About Us: If your goal is to build a career that makes a difference, consider joining the dedicated people of the Colorado Department of Human Services (https://www.colorado.gov/cdhs) (CDHS). Our professionals strive to design and deliver high quality human and health services that improve the safety, independence, and well-being of the people of Colorado. In addition to a great location and rewarding and meaningful work, we offer: + Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan www.copera.org plus 401(k) and 457 plans + Medical and dental health plans + Employer supplemented Health Savings Account + Paid life insurance + Short- and long-term disability coverage + 11 paid holidays per year plus vacation and sick leave + BenefitHub state employee discount program + Employee Wellness program (https://coloradostateofhealth.com/) + Excellent work-life programs, such as flexible schedules, training and more + Remote work arrangements for eligible positions *Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, go to https://www.colorado.gov/pacific/dhr/student-loan-forgiveness-programs . Our Values: We believe in a people-first approach: To serve the people of Colorado, we develop a culture and work environment that creates an energized, inspired, and healthy team capable of giving their best to Coloradans . Balance creates quality of life: We want our team to be resilient through a supportive workplace that values flexibility, health and wellness, and employee engagement. We hold ourselves accountable: We take responsibility through our actions, programs, and results for the state of health and human services in Colorado. Transparency matters: We are open and honest with employees, our partners, the Coloradans we serve, and the public. We are ethical: We abide by what is best for those we serve by doing what is right, not what is easy. Collaboration helps us rise together: We work together with all partners, employees, and clients to achieve the best outcomes for Coloradans. We are committed to increasing the diversity of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of diverse backgrounds and abilities. ADAA Accommodations: CDHS is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAA Coordinator, Nancy Schmelzer, at cdhs_ada@state.co.us or call 1-800-929-0791. ~THE STATE OF COLORADO IS AN EQUAL OPPORTUNITY EMPLOYER~ (https://cdhs.colorado.gov/information-for-job-applicants#eoe)   Toll Free Applicant Technical Support (https://cdhs.colorado.gov/information-for-job-applicants#technical-support) The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: www.colorado.gov/pacific/dhr/benefits Please note that each agency's contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon. 01 If you are a current or former State of Colorado employee, please list your employee number (starts with 997...). Failure to provide this requested information may render your application incomplete, and you may no longer be considered for the position. 02 Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application. In the space below, please provide an explanation as to why the prior termination or resignation should NOT disqualify your application from the current position. 03 Your legal name is used in the hiring process for background checks. Did you use your full legal name in your application? If not, please update your information before submitting your application. + Yes + No 04 (Multiple Choice) The bottom of this job announcement provides links to additional information on how to apply, the assessment process, toll free applicant technical support, and about how the State of Colorado is an equal opportunity employer. Please acknowledge below that you have read the information provided in these links. + This information is available to me and I have read this information. + I am unable to access the links with this information on the job posting. (If you select this option, please contact the recruiter, whose information is listed on this announcement, so that they can send this information directly to you.) 05 Describe a time when you had to manage a crisis situation involving a client with a mental health challenge. What was the situation, what steps did you take to de-escalate it, and what was the outcome? 06 Our transitional living homes prioritize helping clients develop skills for independent living. Provide an example of how you would work with a client to set and achieve a goal related to self-sufficiency (e.g., budgeting, finding employment, managing medication). 07 Intensive Case Management requires strong collaboration with a variety of professionals and external agencies. Describe your experience working as part of an interdisciplinary team or coordinating care with community partners. 08 Transitional living can present unique challenges, and clients often have co-occurring issues. How do you maintain professional boundaries while demonstrating empathy and building trust with clients who may have complex needs and histories? 09 Imagine you have a new client who is hesitant to engage in services. What strategies would you use to build rapport and motivate them to participate in their treatment plan? Required Question Employer State of Colorado Address See the full announcement by clicking the "Printer" icon located above the job title Location varies by announcement, Colorado, -- Website https://careers.colorado.gov/ Apply Please verify your email addressVerify Email