Why Patients Need You

As the Patient Access Coordinator for Pfizer Primary Care, you will play a critical role in supporting patients’ access to products offered under the Pfizer Primary Care division. Reporting to the Patient Access Director, you will serve as a subject-matter expert in coverage, access, and reimbursement, ensuring patients and healthcare providers receive timely and accurate support throughout the patient’s access journey.

Responsibilities

Coordinate Patient Access: The primary responsibility of the Patient Access Coordinator is to oversee and manage the process of patients gaining access to necessary treatments and resources under Pfizer Primary Care

This includes coordinating with healthcare providers, HUB, pharmacies, and other stakeholders to ensure patients have access to the medications and services they need

Educating Patients: Will be responsible for educating patients on the resources and support available to them, as well as providing information on insurance coverage and financial assistance options

This may involve conducting patient welcome calls and providing guidance and education on navigating the healthcare system

Educate Providers Patients on the Prior Authorization Process and Utilization Management Criteria

Explain the prior authorization, medical exception, and appeals process.  Help providers and patients navigate and understand payer policy criteria.

Maintain Documentation: It is essential for the Patient Access Coordinator to maintain accurate and up-to-date patient records and documentation related to access to treatments and services in approved CRM

This includes managing patient files, insurance information, and any other documentation required for access to medications and resources

Collaborate with Healthcare Providers: Work closely with healthcare providers to ensure that patients receive the appropriate treatments and services

This may involve communicating with physicians, nurses, and other healthcare professionals to gather necessary information and coordinate care plans

Educate on Access Programs: Will be responsible for educating patients on Pfizer patient access programs and identifying any issues or barriers that may prevent patients from receiving necessary treatments

This may involve conducting research, analyzing data, and making recommendations for improvements to the access process

Provide Support to Patients: Will act as a point of contact for patients, providing support and assistance throughout the access process

This may include answering questions, addressing concerns, and providing emotional support to patients and their families

Collaborate with Field Access Leads and HUB Point of Contact: Will work closely with field access leads and HUB Point of Contacts to coordinate follow-up and required actions to ensure access to treatments and services

This will involve leading access connect calls to gather and review necessary information and coordinate care plans

Stay Informed on Industry Changes: It is crucial for the Patient Access Coordinator to stay informed on changes in the healthcare industry, including new treatments, insurance policies, and regulations

This will ensure that patients receive the most up-to-date information and access to the best possible care

Maintain Confidentiality: The Patient Access Coordinator will be responsible for handling sensitive patient information

Provide education and support against performance standards with a focus on a positive patient/provider experience

Collaborate with internal and external functions to execute logistical and transactional activities related to patient access and order/prescription management

Coordinate with Pfizer colleagues and Patient Support Program/Hub staff to resolve patient access issues.

Build trust through consistent follow-up and deep knowledge of access pathways.

Communicate effectively to influence stakeholders without direct authority.

Link customer insights into approved offerings to address access barriers.

Participate in monitoring and quality improvement initiatives and training

Adhere to required business rules, work instructions, and SOPs

Recommend process and efficiency improvements to enhance workflow and service levels

Manage engagements using various technology platforms and CRM systems such as POLARIS

Qualifications

Bachelor's degree in a science or health-related field

Minimum 7-10 years of total experience in the healthcare field, including at least 7 years in care coordination/case management/reimbursement or relevant experience.

Experience working with a Field Reimbursement Manager/Patient Coordinator/Nurse Coordinator/Patient Navigator

Prior experience working with a HUB

Expertise in reimbursement activities, BI/BV, Prior Authorization, and Appeals Assistance

Travel 5-10%

Preferred Skills

Live in the time zone of the assigned geography

Broad therapeutic area knowledge in primary care and specialty accounts

Prior experience working in a specialty pharmacy or with payers

Strong organization

Excellent written and verbal communication skills.

Strong relationship-building skills, especially with elderly populations.

Demonstrated trust, integrity, empathy, and patience.

Ability to deliver concise and impactful presentations.

High attention to detail and organizational skills.

Exceptional critical thinking and ability to explain complex processes.

Understanding of specialty pharmaceuticals and patient journeys.

Adherence to regulatory and compliance standards.

Minimum 2-3 years of medical billing or insurance claim management experience, preferably in the Pharmaceutical/Biopharmaceutical sectors

Strong collaboration and networking capabilities.

Team-oriented mindset.

Understanding of specialty pharmaceuticals and patient journeys.

Adherence to regulatory and compliance standards.

Benefits

401(k) plan with Pfizer Matching Contributions and additional Pfizer Retirement Savings Contribution

Paid vacation, holidays, and personal days

Paid caregiver/parental and medical leave

Health benefits including medical, prescription drug, dental, and vision coverage

Pfizer is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Other Job Details

Last Date to Apply: March 11, 2026

We’re growing! Our team is looking to fill 3 openings for this role.

The annual base salary for this position ranges from $139,100.00 to $225,100.00. In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 17.5% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.

Relocation assistance may be available based on business needs and/or eligibility.

Sunshine Act

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations.  These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure.  Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act.  Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government.  If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

EEO & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status.  Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA.  Pfizer is an E-Verify employer.  This position requires permanent work authorization in the United States.

Pfizer endeavors to make www.pfizer.com/careers accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process and/or interviewing, please email disabilityrecruitment@pfizer.com. This is to be used solely for accommodation requests with respect to the accessibility of our website, online application process and/or interviewing. Requests for any other reason will not be returned.

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