Work where every moment mattersEvery day more than Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkThe creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole rather than a single member organizationWith the creation of our new umbrella organization we now have our own identity with a unique payroll benefits performance management system service recognition programs and other common practices across the system Position SummaryThe Manager of Quality and Provider Relations supports the initiatives of the Population Health Cabinet and the Clinically Integrated Network CIN The Manager of Quality and Provider Relations develops implements and evaluates Population Health Management strategies and tactics across the ambulatory environment for the CIN The Manager of Quality and Provider Relations works to drive improvements in health outcomes quality of care and patient experience as well as increased engagement among providers The Manager of Quality and Provider Relations collaborates with the Health Economics teams and other stakeholders to operationalize and manage the Provider Relations Manager team by leveraging data monitoring and analysis and implementing change management strategies Position ResponsibilitiesKey Areas of Responsibility Assumes primary responsibility to organize daily operations for delegated staff scheduling team meetings and providing first level assistance for staff escalationsmdashfunctions as a resource for staff in addressing challenges and troubleshooting provider issues Acts as liaison for internal stakeholders and colleague teams serving as collaborator where appropriate Coordinates meetings with other teams to facilitate discussions projects or ongoing workflows when needed Maintains clear and effective communication channels between team members and leadership to ensure all parties are aligned informed and motivated Evaluates the PRM teams performance through key performance indicators and provides input to annual performance reviews Identifies barriers to achieving targeted clinical performance outcomes communicates risks and proposes countermeasures to leadership Conducts regular meetings with team members to provide feedback coaching and guidance to support employee engagement and satisfaction and ensure organizational priorities are implemented effectively Assist in identifying staff development opportunities and relevant continuing education based on organizational and individual needs Through analysis of available performance data leads the Provider Relations Management team in gathering data and meeting with key stakeholders ie Health Economics Contracting to identify trends develop goals and practice interventions andor programs incorporating best practice and evidence based research to drive Population Health Management PHM and improve quality outcomes Supports the Vice President of Medical Affairs and the Director of Population Health in achieving population health goals Incorporating front line experience provides recommendations to the Director for improving reporting tactics and processes to support ICPrsquos population health and quality initiatives more effectively Oversees the Provider Relations Management team in developing educational materials communications and additional collateral regarding ICPrsquos engagement and quality incentive program Provides leadership for developing and implementing social and educational events to promote provider engagement within the clinically integrated network and the system Perform other related duties as required Working RelationshipsThis Job Reports To Director of Quality and Clinical IntegrationJob Titles of HHC positions reporting to this Job Provider Relations ManagerNumber Direct Reports Number Indirect Reports Work where every moment mattersEvery day more than Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkThe creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole rather than a single member organizationWith the creation of our new umbrella organization we now have our own identity with a unique payroll benefits performance management system service recognition programs and other common practices across the system Position SummaryThe Manager of Quality and Provider Relations supports the initiatives of the Population Health Cabinet and the Clinically Integrated Network CIN The Manager of Quality and Provider Relations develops implements and evaluates Population Health Management strategies and tactics across the ambulatory environment for the CIN The Manager of Quality and Provider Relations works to drive improvements in health outcomes quality of care and patient experience as well as increased engagement among providers The Manager of Quality and Provider Relations collaborates with the Health Economics teams and other stakeholders to operationalize and manage the Provider Relations Manager team by leveraging data monitoring and analysis and implementing change management strategies Position ResponsibilitiesKey Areas of Responsibility Assumes primary responsibility to organize daily operations for delegated staff scheduling team meetings and providing first level assistance for staff escalationsmdashfunctions as a resource for staff in addressing challenges and troubleshooting provider issues Acts as liaison for internal stakeholders and colleague teams serving as collaborator where appropriate Coordinates meetings with other teams to facilitate discussions projects or ongoing workflows when needed Maintains clear and effective communication channels between team members and leadership to ensure all parties are aligned informed and motivated Evaluates the PRM teams performance through key performance indicators and provides input to annual performance reviews Identifies barriers to achieving targeted clinical performance outcomes communicates risks and proposes countermeasures to leadership Conducts regular meetings with team members to provide feedback coaching and guidance to support employee engagement and satisfaction and ensure organizational priorities are implemented effectively Assist in identifying staff development opportunities and relevant continuing education based on organizational and individual needs Through analysis of available performance data leads the Provider Relations Management team in gathering data and meeting with key stakeholders ie Health Economics Contracting to identify trends develop goals and practice interventions andor programs incorporating best practice and evidence based research to drive Population Health Management PHM and improve quality outcomes Supports the Vice President of Medical Affairs and the Director of Population Health in achieving population health goals Incorporating front line experience provides recommendations to the Director for improving reporting tactics and processes to support ICPrsquos population health and quality initiatives more effectively Oversees the Provider Relations Management team in developing educational materials communications and additional collateral regarding ICPrsquos engagement and quality incentive program Provides leadership for developing and implementing social and educational events to promote provider engagement within the clinically integrated network and the system Perform other related duties as required Working RelationshipsThis Job Reports To Director of Quality and Clinical IntegrationJob Titles of HHC positions reporting to this Job Provider Relations ManagerNumber Direct Reports Number Indirect Reports Requirements and SpecificationsEducationmiddot Minimum Bachelors degree or equivalent combination of education training and relevant experience instead of a degreemiddot Preferred Bachelors degree in a health care related fieldExperiencemiddot Minimum yearsrsquo experience in practice or health care related operations middot Preferred yearsrsquo experience in practice or health care related operations including dealing with physician performance and quality reportingLanguage Skillsmiddot EnglishKnowledge Skills and Ability Requirementsmiddot Ability to support practice changes to discreet and varied audiences ie Administrators practice managers clinicians as neededmiddot Proficient in Excel PowerPoint and Access Experience with Tableau is highly preferredmiddot Experience with electronic medical records Athena EClinical Works AllScriptsEpic etc preferredmiddot Experience with hospital systems Cerner Sunrise Epic and Premier ispreferredmiddot Excellent communication analytical presentation and interpersonal skillsmiddot Ability to understand and convey complex information to many kinds of people is an absolute requirement with demonstrated ability to work as a member of a teammiddot Competence in quality improvement and data interpretationmiddot Familiarity with case management and care coordination processes experienced and skilled in working with interdisciplinary teamsmiddot Ability to innovate to achieve the organizationrsquos goalsmiddot Comfortable using andor learning to use databases reporting software and electronic medical recordsmiddot Exhibits leadership in demonstrating to staff how to embody the patient centered goals of the organization and in embracing change where appropriatemiddot Will require travel to other locations We take great care of careers With locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour momentRequirements and SpecificationsEducationmiddot Minimum Bachelors degree or equivalent combination of education training and relevant experience instead of a degreemiddot Preferred Bachelors degree in a health care related fieldExperiencemiddot Minimum yearsrsquo experience in practice or health care related operations middot Preferred yearsrsquo experience in practice or health care related operations including dealing with physician performance and quality reportingLanguage Skillsmiddot EnglishKnowledge Skills and Ability Requirementsmiddot Ability to support practice changes to discreet and varied audiences ie Administrators practice managers clinicians as neededmiddot Proficient in Excel PowerPoint and Access Experience with Tableau is highly preferredmiddot Experience with electronic medical records Athena EClinical Works AllScriptsEpic etc preferredmiddot Experience with hospital systems Cerner Sunrise Epic and Premier ispreferredmiddot Excellent communication analytical presentation and interpersonal skillsmiddot Ability to understand and convey complex information to many kinds of people is an absolute requirement with demonstrated ability to work as a member of a teammiddot Competence in quality improvement and data interpretationmiddot Familiarity with case management and care coordination processes experienced and skilled in working with interdisciplinary teamsmiddot Ability to innovate to achieve the organizationrsquos goalsmiddot Comfortable using andor learning to use databases reporting software and electronic medical recordsmiddot Exhibits leadership in demonstrating to staff how to embody the patient centered goals of the organization and in embracing change where appropriatemiddot Will require travel to other locations We take great care of careers With locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour moment