Northern Light Health Department: Patient Safety Position is located: Cianchette Professional Blding Work Type: Full Time Hours Per Week: 40.00 Work Schedule: 8:00 AM to 4:30 PM Summary: The Manger of Patient Safety will be responsible for providing leadership across Northern Light Health and its affiliates by leading and supporting system quality initiatives, Risk Management Professionals (RMPs) and Process Improvement Specialists toward consistent best practices. This includes pro-active surveillance, risk assessments, management, reporting and investigation of actual and potential events, risk mitigation plans, identification of areas of opportunity and process improvement initiatives that improve patient outcomes as well as education of employees and medical staff on risk management related topics. The Manager of Patient Safety will seize opportunities to implement innovative ideas; take initiative to deliver results beyond the status quo; and adapt to changing circumstances by maintaining flexibility. The Manager will support the Director of Patient Safety in prioritizing the ongoing development, implementation, evaluation, and coordination of the Northern Light Health Patient Safety Program as well as participating in loss prevention, and process improvement activities. The Manager of Patient Safety will ensure policy and procedure are in alignment with and support implementation of practices to mitigate and manage risk and proactively build and maintain a Northern Light Health Patient Safety Program. The leader will provide service and guidance on all matters of clinical risk management and process improvement and will identify potential areas of vulnerability and risk. The leader is expected to clearly communicate measurable objectives to leadership and will work closely with system and member organization level leaders to ensure compliance with mandatory sentinel event reporting and investigation, incident reporting, liability claims management, and process improvement. They will employ the five principles of a High Reliability Organization (HRO) in their work and support a just and safe culture. Responsibilities: + Monitors safety event reporting program to ensure appropriate event surveillance, identification, investigation, analysis, and compliance with reporting requirements. Ensures member organization risk management processes are established and followed to ensure event reports are reviewed and trended for identification of potential liability claims, sentinel events or systems issues. + Provides oversight and guidance for member organization’s sentinel event review process to include RCAs in response to sentinel events to ensure appropriate identification, assessment and recommendation of strong action plans aimed at mitigating future risk and improving safety. + Assists in ensuring compliance with various laws, rules and regulatory requirements concerning patient care, including event reporting mandated by state and federal agencies, and compliance with the Joint Commission Clinical Risk Management standards. + Collaborates with legal and compliance with identification of education, training, and other learning needs of the member organizations and physicians related to risk management issues. Develops and implements appropriate mechanisms to meet those needs, as evidenced by annual training reports and/or departmental records, participation in orientation and nursing mandatory in-service and through presentations and programs for CME’s. + Is engaged in system level patient harm reduction initiatives and communicates effectively to member organizations to ensure expectations and adequate support/resources. + Provides oversight of day-to-day operations of member organization’s Risk Management Specialist and Process Improvement Specialist teams and functions. + Utilizes data analytics to monitor trends in patient outcomes and harm events to ensure efforts are aligned with objective data and best practice and provides direction to Process Improvement Specialists for areas of opportunity. + Ensures smooth transition of information identified by Risk Management Specialists as areas of risk to Process Improvement Specialists to ensure efforts are based upon known contributing factors of actual safety events. + Implements error prevention training based upon trends identified from safety event management and reporting. + Assists with the training, development, and evaluations of risk management and process improvement specialists. + Assists with patient safety related system policies to ensure consistency and standardization. Other Information: Competencies and Skills + Achieves Results: Sets high standards for their own outcomes and seizes opportunities to engage others towards objectives. Consistently moves forward with direct actions in order to attain or exceed objectives. Manages their own time effectively to accomplish assigned tasks. Successfully prioritizes multiple projects and duties as needed. + Acts Strategically: Creates effective plans that anticipate future consequences and opportunities and is able to connect the day to day operations to longer-term objectives, shifts in the industry, and system goals. + Arithmetic + Demonstrates Adaptability: Learns quickly when facing a new problem or unfamiliar task; is flexible in their approach with changing priorities and ambiguity. Manages change effectively and does not give up during adversity. Capable of changing one's behavioral style and/or views in order to attain a goal. Absorbs new information readily and puts it into practice effectively. + Demonstrates Emotional Intelligence: Exhibits a high level of self-awareness, self-management, other awareness and relationship management. Conducts themselves in an empathic, appropriate way, with a sense of humor and stimulates a collaborative work environment. Is respectful of the attitudes, feelings, or circumstances of others and aware of the influence of their own behavior on them. Is aware of relevant social, political, system, and professional trends and developments and uses this information for the organization's benefit. + Develops Self and Others:Takes responsibility for engaging in professional self-development activities and programs. Strives to gain insight into their own values, strengths and weaknesses, interests and ambitions and takes action in order to enhance competencies and skills when possible. As a leader, encourages and guides employees towards growth opportunities to enhance performance and help them reach goals. Reviews and analyzes employees' strengths and weaknesses to distinguish their talents and development needs, and to ensure they are enhanced appropriately. + Effectively Communicates: Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences' level. + Exercises Sound Judgment & Decision Making: Understands and processes complex information, which allows for appropriate and accountable conclusions. Does not react too quickly or slowly. Balances facts, goals, and potential approaches taking the appropriate criteria into account. Makes active decisions and commits oneself by communicating confidently and respectfully. + Fosters Innovation: Employs and encourages the use of meaningful creativity in solving challenges. Proactively identifies opportunities and uses new approaches to enhance processes, systems and services. When appropriate, suggests or initiates new strategies, products, services, and markets. + Influences and Inspires: Builds enthusiasm and commitment among others to move in a desired direction and models it personally. Creates a compelling vision of success that motivates workplace initiative and energizes others to follow. Provides direction and guidance to encourage cooperation between team members in order to attain an objective. Has the ability to appropriately influence others' actions and decisions with and without express authority. + Human Capital, Supply Chain and Financial Software. + Ability to understand the language used to precisely describe the human body including its components, processes, conditions affecting it, and procedures performed upon it. + Word processing, spreadsheets, data entry, database experience and other computer related skills. + Email application with the ability to manage email as well as calendars, managing tasks and contacts, note taking, journaling, and web browsing. + MS Teams + Word process application with the ability to create and edit documents, format, use tables, apply footnoting, create table of contents and mail merge techniques. + Multi-line phone, scanner, photocopier, fax, and internet. + Promotes Health and Safety: Promotes a healthy and safe environment for patients, employees and visitors. Advocates and models healthy physical and mental health behaviors even in challenging circumstances. Sets high quality standards and strives for continuous improvement and quality assurance by reporting and encouraging others to report near misses and safety issues. + Provides Patient-Centered Care: Demonstrates understanding of patient care quality and service as organizational priority. Proactively supports change to improve patient experience and results. Exhibits the ability and willingness to find out what the patient wants and needs and to act accordingly, taking the organizational and outside resources into account. Cooperates, collaborates, communicates, and integrates care within and between teams to ensure that care is continuous and reliable. + Public Speaking + Resolves Conflict: Promptly acts to find alternatives/solutions when team members disagree. Addresses issues in a direct, honest, and appropriate manner. Handles conflicting interests diplomatically and helps to solve them. Transforms difficult situations into teachable moments using respect and accountability . + Seeks Process Improvement & Applies System Thinking: Possesses and gains insight into situations, problems and processes. Understands the interconnection between organizational elements. Deconstructs problems and systematically investigates the various components. Considers the impact of actions on the entire process/system. Detects problems and opportunities, recognizes important information, and links various data to trace potential causes and relevant details. + Serves Others: Strives to understand, meet and exceed the expectations and requirements of internal and external customers which may include the people and communities in our service areas. Develops and maintains relationships, alliances and coalitions within and outside the organization and leverages them in order to obtain information, support, and promote cooperation and collaboration. + Sterile Gloving Technique + Business intelligence and data analysis software. + Utilizes Resources Effectively: Understands how to get the most out of available resources and uses cost-benefit thinking in decision-making and in setting priorities. Monitors and analyzes resource usage to identify and eliminate areas of waste and maximize resources. As a leader, defines targets and provides appropriate means; oversees progress and makes adjustments when necessary. Appropriately delegates work, sets clear direction and manages workflow and time. + Zoom + Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan. + Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of belonging, empowerment, and cooperation. + Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved. + Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others. Education + Required Bachelor's Degree Required Experience + 2 year/years of Leadership Experience + 5 year/years of Relevant Work Experience Working Conditions + Potential exposure to abusive and/or aggressive people. + Potential exposure to diseases or infections. + Potential exposure to noxious odors. + Work with computers, typing, reading or writing. + Extend body and limbs to reach items. + Prolonged periods of kneeling. + Prolonged periods of standing. + Prolonged periods of walking. + Prolonged periods of sitting. Brewer, Maine, Corporate Office, Cianchette, Foundation, Finance, Human Resources, Legal Services Position Mgr- Patient SafetyLocation Req ID 83115