At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Advise on execution plans for operational risk management within the business unit (BU), including BU specific guidelines, project plans, etc. 

 Track issues with KRI limits and risk appetite for GS to ensure operational risks are managed within agreed thresholds, and leverage these metrics to help detect concerning rises in emerging problems, e.g., upticks in reload complaints, then escalate and flag concerns accordingly 

Provide support to develop the operational risk framework to enable effective risk management and decision making in the BU 

Manage details of specific risk and controls governance forums for GS, interfacing with org-wide governance processes and committees (e.g., Operational Risk Management Committee) and share insights and lessons learned across forums 

 Provide support to develop BU-specific procedures and additional standards (i.e., escalation protocols), related to the execution of the Operational Risk Management programs 

Facilitate the understanding and use of the risk governance framework across BUs through regular communication 

Facilitate the day-to-day internal and external exam management process, working with the Enterprise functions (e.g., data request compilation, action implementation, and regulatory adherence) 

Aggregate reporting, approvals/exceptions and support "change-the-function" activities for the BU 

 Administer implementation of key areas training initiatives that align with Operational Risk Management 

 Facilitate processes to ensure and monitor the integration of regulatory changes & updates into the Operational Risk framework and training materials 

 Support sharing insights, better practices, themes, etc. across the enterprise 

Minimum Qualifications

3+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities 

Strong project management, communication, and interpersonal skills 

Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards 

Proficient analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively

Preferred Qualifications

Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous 

Experience in at least one of the following:  

o   Translating operational risk strategy and appetite into execution guidelines 

o   Tracking and identifying issues with Key Risk Indicator (KRI) limits and risk appetite to ensure operational risks are managed within agreed thresholds 

o   Oversee the implementation of the operational risk governance frameworks  

o   Communicating and ensuring understanding and adherence to operational risk procedures and standards  

o   Facilitating the operational risk exam management processes 

·        Experience in financial services industry

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries 

Bonus incentives 

Support for financial-well-being and retirement 

Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 

Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 

Generous paid parental leave policies (depending on your location) 

Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 

Free and confidential counseling support through our Healthy Minds program 

Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.