Work where every moment mattersEvery day more than Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkThe creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole rather than a single member organizationWith the creation of our new umbrella organization we now have our own identity with a unique payroll benefits performance management system service recognition programs and other common practices across the systemPosition SummaryThe Manager of Care Management is a masterrsquos prepared registered nurse or a masterrsquos prepared social worker who manages the daily workflow processes provides oversight of and directs communication among the Care Management team The Manager coordinates team processes administrative duties and team management behaviors By embodying the HW leadership behaviors the manager supports the CM team embracing change management innovation and care transformationPosition ResponsibilitiesKey Areas of ResponsibilityManager Responsibilitiesmiddot Support the day to day operations of Care Management teams in partnership with ambulatory care management leadership teammiddot Educate implement and monitor adherence to standard work processesmiddot Operationalize strategic initiatives to support team performance in outcome measures KPIs and workflow managementmiddot Represent ICP at meetings community provider and payor collaborativesmiddot Support talent managementmiddot Manage within required budget requirementsmiddot Foster change management efforts and innovations which advance CM practicemiddot Monitor day to day activities of staff in accordance with applicable policies and procedures ensuring protocols are upheldmiddot Teach coach mentor facilitate and collaborate as ICP representativemiddot All Other duties as assignedWorking RelationshipsThis Job Reports To Director of Care Management Workers Responsible ForDirect Reports Indirect Reports Nature of SupervisionDaily support and supervision of Care Management team including Community Care Managers and Resource Coordinators to manage and maintain workflow uphold policy and procedure and drive patient centered careInternal Care management teamsExternal External customers of Integrated Care Partners system based stakeholders requiring support of ICP Clinical teamWork where every moment mattersEvery day more than Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkThe creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole rather than a single member organizationWith the creation of our new umbrella organization we now have our own identity with a unique payroll benefits performance management system service recognition programs and other common practices across the systemPosition SummaryThe Manager of Care Management is a masterrsquos prepared registered nurse or a masterrsquos prepared social worker who manages the daily workflow processes provides oversight of and directs communication among the Care Management team The Manager coordinates team processes administrative duties and team management behaviors By embodying the HW leadership behaviors the manager supports the CM team embracing change management innovation and care transformationPosition ResponsibilitiesKey Areas of ResponsibilityManager Responsibilitiesmiddot Support the day to day operations of Care Management teams in partnership with ambulatory care management leadership teammiddot Educate implement and monitor adherence to standard work processesmiddot Operationalize strategic initiatives to support team performance in outcome measures KPIs and workflow managementmiddot Represent ICP at meetings community provider and payor collaborativesmiddot Support talent managementmiddot Manage within required budget requirementsmiddot Foster change management efforts and innovations which advance CM practicemiddot Monitor day to day activities of staff in accordance with applicable policies and procedures ensuring protocols are upheldmiddot Teach coach mentor facilitate and collaborate as ICP representativemiddot All Other duties as assignedWorking RelationshipsThis Job Reports To Director of Care Management Workers Responsible ForDirect Reports Indirect Reports Nature of SupervisionDaily support and supervision of Care Management team including Community Care Managers and Resource Coordinators to manage and maintain workflow uphold policy and procedure and drive patient centered careInternal Care management teamsExternal External customers of Integrated Care Partners system based stakeholders requiring support of ICP Clinical teamRequirements and SpecificationsEducationmiddot Minimum Bachelorrsquos of Nursing or Masters of Social Workermiddot Preferred Masterrsquos degree or LCSWExperiencemiddot Minimumo years clinical experienceo years case management experience community based preferred hospital environment consideredo Previous supervisory experience requiredmiddot Preferredo years Clinical Experienceo years Case Management experiencesect Community Health experience highly desiredsect Case Management experience highly desiredsect Payer Based Care Management experience highly desiredLicensure Certification Registrationmiddot Minimumo Valid Connecticut Nursing Licenseo Valid Connecticut Social Work Licensemiddot Preferred CCMCACMACMSA preferredLanguage Skillsmiddot Minimum Mastery of English languagemiddot Preferred Ability to communicate in multiple languages highly desirableKnowledge Skills and Ability Requirementsmiddot Engaging personality and comfort with interpersonal interactions public speaking public forumsmiddot Willingness to develop new skills and have ability to receive feedbackmiddot Strong computer skills including solid working knowledge of Microsoft Office softwaremiddot Positive customer service focused approachmiddot Proven ability to work effectively independently and in a team environmentmiddot Must be comfortable and flexible with ambiguity and change processesmiddot Excellent written and verbal communication skillsmiddot Ability to communicate effectivelymiddot Strong organization skills and attention to detailmiddot Demonstrated ability as fostering and facilitating clinical based research competencemiddot Demonstrated ability to foster collaborative relationshipsmiddot Must successfully pass Chronic Disease Certification Course and Exam as part of orientation processmiddot Must successfully achieve Mental Health First Aid certification as part of orientation process We take great care of careers With locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour moment Requirements and SpecificationsEducationmiddot Minimum Bachelorrsquos of Nursing or Masters of Social Workermiddot Preferred Masterrsquos degree or LCSWExperiencemiddot Minimumo years clinical experienceo years case management experience community based preferred hospital environment consideredo Previous supervisory experience requiredmiddot Preferredo years Clinical Experienceo years Case Management experiencesect Community Health experience highly desiredsect Case Management experience highly desiredsect Payer Based Care Management experience highly desiredLicensure Certification Registrationmiddot Minimumo Valid Connecticut Nursing Licenseo Valid Connecticut Social Work Licensemiddot Preferred CCMCACMACMSA preferredLanguage Skillsmiddot Minimum Mastery of English languagemiddot Preferred Ability to communicate in multiple languages highly desirableKnowledge Skills and Ability Requirementsmiddot Engaging personality and comfort with interpersonal interactions public speaking public forumsmiddot Willingness to develop new skills and have ability to receive feedbackmiddot Strong computer skills including solid working knowledge of Microsoft Office softwaremiddot Positive customer service focused approachmiddot Proven ability to work effectively independently and in a team environmentmiddot Must be comfortable and flexible with ambiguity and change processesmiddot Excellent written and verbal communication skillsmiddot Ability to communicate effectivelymiddot Strong organization skills and attention to detailmiddot Demonstrated ability as fostering and facilitating clinical based research competencemiddot Demonstrated ability to foster collaborative relationshipsmiddot Must successfully pass Chronic Disease Certification Course and Exam as part of orientation processmiddot Must successfully achieve Mental Health First Aid certification as part of orientation process We take great care of careers With locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour moment