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Directly manages 5-10 Personal Care Centers and Crematories. Participates in defining and executing strategic initiatives that align with corporate objectives.
• Ensures process compliance
• Day-to-day operations oversight
• Responds to compliance related issues
• Manages relationship with Market Leadership
• Continuously manage/monitor current staffing and fleet
Is responsible for recruiting, developing, motivating, and retaining the highest quality employees to serve our families. Must have the ability to manage costs across multiple locations and assets. Must understand the state and local preparation and cremation rules and regulations for their supported states, in addition to the SCI policies and procedures related to those areas.

JOB RESPONSIBILITIES

Cost Control and Management

Effectively utilize resources (staff, 3rd party services, vehicles, equipment) in a way that is efficient and effectiveUnderstand and managed the market specific cost drivers for the PCC and crematoriesIdentify process changes that result in reducing costs while maintaining a high-level of internal and external customer service, and complianceUnderstand the relationship between process actions and the impact to cost and customer serviceImplement process automation systems and other technology

Maximize Asset Utilization

Ensure company cash and resources are deployed in the most effective way:Inventory managementFleet utilization3rd party relationshipsEquipment management (cremators, etc.)Evaluate and adjust staff according to key operational metricsEvaluate and adjust livery according to key operational metricsEvaluate overall wage scale and roles within the organization

Create an Environment of Compliance

Create controls that allow operations to execute daily activities, while reducing the risk of non-complianceWork closely with peers to ensure consistency of process and implementation of best practices across the organizationDefine strategic development and training plan for key staff members

MINIMUM Requirements

Education

Bachelor’s Degree, or 5+ years of managing a mid to large scale PCC/Crematory operations, or multi-location operational area

Experience

5+ years managing a larger scale funeral industry, multi-location operational area, or equivalent experience in a related fieldProblem SolvingDemonstrated implementation of problem analysis and mitigation plan executionAbility to decompose processes and identify true root causeTeamworkCreates an environment of teamwork across supported locations and marketsBuilds consensus when implementing process and technology changesCustomer FocusEnsures delivery of exceptional customer service to internal and external customersIdentifies area of risk for the organization then develops and implements mitigation plansInnovation/CreativityCreates an environment of continuous improvement and changeEmpowers employees to make data-based process decisions to achieve results

Champions the use of technology to increase customer service standards, increase compliance

Knowledge, Skills and Abilities

General understanding of planning, project management, and process managementUnderstand the financial impact of decisionsAbility to work with field-level operations and executive leadership teamGeneral understanding of the budgeting process and ability to identify and research varianceGeneral knowledge of the funeral industryAbility to lead peers that are not within span-of-controlChampions technology and understands the impact on processExperience using the Microsoft Office Suite of products

Postal Code: J3Y 8Z4

Category (Portal Searching): Operations

Job Location: CA-QC - Saint-Hubert