Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! Directly manages 5-10 Personal Care Centers and Crematories. Participates in defining and executing strategic initiatives that align with corporate objectives. • Ensures process compliance • Day-to-day operations oversight • Responds to compliance related issues • Manages relationship with Market Leadership • Continuously manage/monitor current staffing and fleet Is responsible for recruiting, developing, motivating, and retaining the highest quality employees to serve our families. Must have the ability to manage costs across multiple locations and assets. Must understand the state and local preparation and cremation rules and regulations for their supported states, in addition to the SCI policies and procedures related to those areas. **JOB RESPONSIBILITIES** **Cost Control and Management** + Effectively utilize resources (staff, 3rd party services, vehicles, equipment) in a way that is efficient and effective + Understand and managed the market specific cost drivers for the PCC and crematories + Identify process changes that result in reducing costs while maintaining a high-level of internal and external customer service, and compliance + Understand the relationship between process actions and the impact to cost and customer service + Implement process automation systems and other technology **Maximize Asset Utilization** + Ensure company cash and resources are deployed in the most effective way: + Inventory management + Fleet utilization + 3rd party relationships + Equipment management (cremators, etc.) + Evaluate and adjust staff according to key operational metrics + Evaluate and adjust livery according to key operational metrics + Evaluate overall wage scale and roles within the organization **Create an Environment of Compliance** + Create controls that allow operations to execute daily activities, while reducing the risk of non-compliance + Work closely with peers to ensure consistency of process and implementation of best practices across the organization + Define strategic development and training plan for key staff members **MINIMUM** **Requirements** **Education** + Bachelor’s Degree, or 5+ years of managing a mid to large scale PCC/Crematory operations, or multi-location operational area **Experience** + 5+ years managing a larger scale funeral industry, multi-location operational area, or equivalent experience in a related field + Problem Solving + Demonstrated implementation of problem analysis and mitigation plan execution + Ability to decompose processes and identify true root cause + Teamwork + Creates an environment of teamwork across supported locations and markets + Builds consensus when implementing process and technology changes + Customer Focus + Ensures delivery of exceptional customer service to internal and external customers + Identifies area of risk for the organization then develops and implements mitigation plans + Innovation/Creativity + Creates an environment of continuous improvement and change + Empowers employees to make data-based process decisions to achieve results Champions the use of technology to increase customer service standards, increase compliance **Knowledge, Skills and Abilities** + General understanding of planning, project management, and process management + Understand the financial impact of decisions + Ability to work with field-level operations and executive leadership team + General understanding of the budgeting process and ability to identify and research variance + General knowledge of the funeral industry + Ability to lead peers that are not within span-of-control + Champions technology and understands the impact on process + Experience using the Microsoft Office Suite of products Postal Code: J3Y 8Z4 Category (Portal Searching): Operations Job Location: CA-QC - Saint-Hubert Job Profile ID: C00960 Time Type: Full time