Metering Services Project Coordinator - Back-Office

 

Job Summary: 

The Project Coordinator reports to the Field Support Supervisor in Metering Services and supports Field Meter Technician teams across the state by planning and scheduling multi-family meter set projects. They will help with the resolving of escalated field related issues, and foster partnerships within the organization, region partners, and all customer service organizations. This position will also be responsible in helping meter analysts with back-office work related to ARMS referred orders, WFM’s, Delinquent service orders, and access issues.

 

JOB REQUIREMENTS: 

Job Experience and Education 

College Degree Preferred but not required Experience in the following areas: strong working knowledge of CSS and GPC Customer Service Standards, Knowledge of Sensus, IEE, RNI, familiar with field service order work, service order management, Collections, ARMS and ARMS Reporter and Wattnet Plus. Knowledgeable with self-contained field work, Meter Types, Meter Forms, and voltages worked by the Team in the Field Valid Driver’s License

 

Behavioral Attributes 

Must exhibit Our Values behaviors: Safety First, Intentional Inclusion, Act with Integrity, and Superior Performance  Proactive approach to acquiring new knowledge and seeking innovative trends to project challenges  Strong attention to detail and proactive approach to problem solving Collaborative mindset with ability to work effectively with others. Embrace feedback and use it as an opportunity for growth and improvement Understand that after hours response is occasionally required due to customer needs, project scheduling, storm restoration activities (DAT), and other unforeseen reasons

 

Job Responsibilities 

Manage multi-family meter set projects and various meter projects across the state. Communicate effectively one-on-one and with groups across Metering Services, all region partners, and Customer Service. Maintain WFM’s (workflow manager) Statewide  Maintain Delinquent order list statewide Demonstrate comprehensive knowledge of GPC Standards, policies, and procedures. Is Knowledgeable and proficient with Microsoft Office. Is Knowledgeable and proficient with CSS, AMI, ARMS, ARMS Reporter, Mobius, IEE, and Sensus RNI, Volts and WNP Is Knowledgeable with Field Work, Meter Types, Meter Forms, Voltages worked by the Team in the Field. Understand employee policies, customer service standards, and work processes. Will be responsible for managing resources and assisting with SERP.