We believe our employees are the reason for our success, and our compensation and benefits are designed to reflect that belief. The Quality Manager position directs the activities and staff in quality assurance implementation and maintenance. The position also has responsibility for the development and execution of quality functions to ensure product compliance to applicable customer and regulatory specifications. Other responsibilities include coordinating the application of the quality systems with other functions and locations within the Company, as well as interfacing with customers and regulatory agencies. Position Responsibilities Include But Are Not Limited To: • Directly responsible for quality activities and certifications for the facility. • Maintains internal audit functions to meet the requirements of aforementioned standards as well as all customer specific requirements. • Coordinates quality system activities with manufacturing, engineering, purchasing, sales, marketing, technical services and suppliers. • Facilitates supplier development activities to ensure compliance to industry standards. • Promotes/coordinates actions for customer satisfaction improvement. • Acts as a liaison between facility and customers on quality related and customer satisfaction issues. • Analyzes defect data, facilitates root cause identification, prioritizes and leads corrective action programs to maximize rate of process improvement. • Supports staff in Pre-Production Part Approval Process (PPAP) and submissions. • Provides guidance to staff for Advanced Product Quality Planning (APQP) process and manufacturing feasibility evaluation. • Reviews overall customer ratings on a monthly basis to include correcting rating errors and/or improve company performance (preferred/green supplier status.) • Reviews all customer specific and regulatory requirements to ensure compliance. • Leads, directs, monitors and coaches quality assurance department employees to strive for excellence. • Works as a member of the facility management team to accomplish collective objectives. • Other projects as assigned by the supervisor. Measurements • Cost of poor quality • Positive customer ratings • Actual customer concerns Qualifications-Education/Experience 2 Template Rev. 04/11/2023 Required: • Bachelor’s degree in Quality, Engineering or related field or equivalent experience with at least a high school diploma/GED • At least 5 years of progressive quality experience in the automotive industry including experience in working with regulatory agencies (TS/ISO) • Previous supervisory experience • Hands on experience in structured problem solving methodologies (examples: APQP, FMEA, PPAP, SPC, MSA, Control Plans, ISO17025, TS16949) • Has knowledge of CQI-9 Heat Treat Assessment Requirements (where applicable)• Strong communication and leadership skills required to support and/or direct both internal and external customers • Ability to effectively provide overall direction of quality assurance process • Proficient Microsoft Office skills Preferred: • Experience using Google for Work • Fastener industry experience • Active member of American Society of Quality Competencies • Business Acumen: Knowledge of general business practices as well as knowledge of the organization's functioning: An understanding of organizational culture and the ability to function effectively within its social structure. • Collaboration: Understanding the importance of relationships to enable effective teamwork. Modifying personal style, focusing on the needs of others and listening effectively to ensure effective outcomes for group endeavors • Innovation: Taking a multi-faceted approach to problem solving and creation of novel solutions to problems. Championing organization wide learning and sharing of information. Taking a viewpoint that is broader than their immediate group or department and encompassing external factors. • Vision and Strategy: Defining and creating a compelling vision for the future and the implementation strategies necessary for success. Travel Requirements: 10% of work time will be spent traveling We consider all applicants without regard to race, color, religion, national origin, sex, age, sexual orientation, marital status, handicap, genetic infiltration, disability or status as a veteran. Fontana reserves the right to require a drug screening at any time during the employment process. Job Details Job Family QUA Mgr - Manager Job Function QUA - Quality Pay Type Salary