Meta Master Data Coordinator **Req number:** R6279 **Employment type:** Full time **Worksite flexibility:** Hybrid **Who we are** CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. **Job Summary** We are looking for a motivated Meta Master Data Coordinator ready to take us to the next level! If you understand ERP/master data systems (AX, D365, SAP, or equivalent and are looking forward to your next career move, apply now **Job Description** We are looking for a Meta Master Data Coordinator. **This position will** be **full-time** and **Hybrid Bengaluru.** **What You’ll Do** + Create, validate, and maintain master data for all product categories, Contact Lenses, FSV, SF, RX, Frames, Sunglasses, Readers, VA’s, and other non-lens categories — in META systems and applications. + Perform sanity checks and ensure accuracy in LMS, ERP, and related platforms. + Set up calculation configurations and packages in CDMS; track and manage setup requests. Maintain the META master data referential. + -Align priorities with the META Lead and relevant stakeholders. + Communicate progress, timelines, and issue resolutions to regions and departments. Collaborate with cross-functional teams (e.g., Globe Frames, WWPRO/Globe Lens, CATMAN, IT support teams) to complete assigned tasks. + Provide 2nd and 3rd level support for master data issues escalated by customers or internal teams. + Identify root causes, apply corrective/preventive actions, and follow proper escalation procedures. + Propose improvements in master data processes and technical solutions to facilitate faster product introductions. + Monitor KPIs (volume, efficiency, accuracy) and report regularly. **What You'll Need** + Bachelor’s or Master’s degree in IT, Science, or related field. + 2–3 years in customer service, IT application support, or master data management (preferably in FMCG, retail, or medical devices). Experience in ERP/master data systems (AX, D365, SAP, or equivalent). + Basic to intermediate Microsoft Excel skills. + Basic analysis and problem-solving skills. + SQL / MSSQL knowledge (preferred). + Knowledge of product master database management and ERP product management applications. + Strong verbal and written English communication. + Proactive, quick learner, adaptable, and detail-oriented. + Able to work independently and in a team. **Physical Demands** + Sedentary work that involves sitting or remaining stationery most of the time with occasional need to move around the office to attend meetings, etc. + Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor. **Reasonable accommodation statement** If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.